I called the main Clicklist customer service to cancel my order and was told to call the store directly.>I then called back at 7:53p and spoke to a male voice. She was more interested in checking to see what came in the boxes that UPS left. Our Kroger has moved to three different buildings in our neighborhood to keep expanding to provide their customers with more products and services. Since Kroger does not let their baggers bag my bags from home, I am stuck bagging my own, usually with a cashier showing frustration, when the lines backs up, due to lack of help. he tells me he has no one! Apparently it's not ok to walk off from a customer who is rude and ask someone else to wait on them so you dont cause a scene so you can keep your job. They act like they care by writing it all down and listening to you. I said "well, that would have been nice to know before I sat here and waited". Review of Kroger Rewards. Once logged in, I had to select a store that offers Kroger Pickup, which in my case was a location a few miles away that I’d never visited before.. Next, I reserved a one-hour pickup window and started adding groceries to my virtual shopping cart. Their customer service referred me back to Kroger. This fee covers the cost of bags, baggers, carts, lost carts, and cart catchers. Sign up to receive our free weekly newsletter. Then the employees encourage me to go to a competitor for service because this Happens Quite Often at the 6650 N Beach St. Fort Worth, TX 76137 location. As sluggish as Instacart’s system is, at least it gets the job done. Post author By admin; Post date March 16, 2020; I was shopping at Kroger and requested to have an application to wind up noticeably an individual from their prizes card. The female voice said "it will not be ready until tomorrow". In comparison to other brands, I find that Kroger is probably second only to Trader Joes for options, but many Kroger stores (such as Fred Meyer, Payless) costs much lesser Trader Joes. So-called security measures serve no other purpose than inconvenience and I STILL don’t have my groceries. Kroger Online Shopping and Pick Up - Unique Gift Ideas - mySimon is the premier price comparison shopping online site letting you compare prices and find the best deals on all the hottest new products! Took 40 minutes after arrival to get order. I placed an order yesterday, with a pick-up reservation for today at 6p-7p. Electronic carts!! She said, "Nothing I can do with about." The products are good, but the pricing is getting a bit too high! On New Years eve, I placed an order using Kroger's website. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Online shopping is killing traditional shopping venues like Toys R Us, Sears, Kmart, JCPenny and others. Very poor management amd workers there. They completely suck. In my area it is them or Walmart. Hello Everyone glad you still here with me. Well I get that too. Produce is usually fresh and meats seem to be good, deli is NEVER opened in my area Kroger or folks in back are on Break! I said "I want to cancel my order". And I won't have it back for over a week. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I called today 12/23 and they said there was an error in processing the refund!! I had an instacart order on 12/6 and when I the groceries were delivered, they were the wrong ones so I called instacart and they said they would put in a refund request but that I would have to order my groceries again and basically be out the money until the refund (which is very difficult for us due to the pandemic). Oh yea the signs in them said they fully charged. Apply online for jobs at Kroger - Corporate Jobs, Information Systems Jobs, Nursing and Clinical Jobs, Store Management Jobs and more. Choices of food is available, if not ask a manager in the department and they will order it. Where the hell is Publix? Kroger requested the refund again on 12/13. Store number 644 in Grovetown is a total joke. Westland MI. All Rights Reserved. A free inside look at company reviews and salaries posted anonymously by employees. Then she seen it was a large order and never called a bagger over to help. We’ll start sending you the news you need delivered straight to you. Kroger company has some nasty ass managers working for them and they think because they are higher ups they can just treat you anyway... As far as other workers they treat you like crap as well. I am having a problem with a digital coupon that Kroger sent to me. Other Kroger-owned brands such as Private Selection and Simple Truth also give many, many high-quality plant-based alternatives to meat, many of which are also organic. I find that Kroger carries many plant-based alternatives which is very important to me. I needed one because I had just had a hip replacement . No wonder the store is at the point of striking, if not already done so. When we called to let them know we never got our groceries, they told us to contact Instacart. Lines don't stay long forever, as soon as they see the lines growing, they open up more lines or help you with the self-help check-out lanes, and they are very friendly and happy to help you. I highly recommend paying the extra cost for that because I have had one too many mishaps with this Kroger's Clicklist situation. Treat them better. The male said "uuhh, ok, it's canceled". Two of Aldi’s main competitors, Walmart and Kroger, stock their shelves with plenty of items from national brands, but they also have their own store brands for shoppers who love a good bargain.I wanted to find out if those private-label items at Kroger and Walmart are priced higher or lower than at Aldi. At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. They have also hired many employees over those years that have some mental or physical problems that are wonderful, great people and for that alone, I love Krogers. 1.) Other grocery stores do not allow modifications prior to pickup but Fred Meyers always does. Never had a problem there until now. Thank God the competitor was understanding and willing to work with me despite the 24 hr pre-notice requirement. Order food online at Senor Fiesta #2 Kroger Shopping Center, Gainesville with Tripadvisor: See 92 unbiased reviews of Senor Fiesta #2 Kroger Shopping Center, ranked #26 on Tripadvisor among 239 restaurants in Gainesville. Again, their products are usually very good, but some management needs to move on and let more knowledgeable people take over. Reviews Kroger. Her reply was that my order would be ready the next day. Why can't they deliver prescriptions along with the grocery orders. I was never notified of this!! It was a very bad experience. They have dumplings, spicy california rolls, dragon, caterpillar, tuna, shrimp, and salmon rolls. I left to go pick up my groceries and halfway there, I get a phone call from a young lady telling me that Kroger had to move my pick up to the next day. They provide a time for me to pick up my groceries 4-5 hrs after I ordered. I am completely done. Join the 240 people who’ve already contributed. Thank you all … Kroger in Mt. Coupons are another issue.. If shopping sales is important to you, don’t place orders across sales dates. Don't take my word or this review, investigate it yourself.I still have not heard from Kroger regarding my last telephone contact, which again does not surprise me. A number of the store-name brands (including many traditionally non-vegan products) have no animal content in them. Well when i got my groceries i instantly saw the pan was missing and called however the next day i looked for tortilla shells and they were gone, i then looked for the macoroni on christmas day and it was none, i then looked for blackeyed peas and brownies = gone. I WANT THE SERVICE IF I'M PAYING FOR IT! 2.) The Kroger Co. is one of the nation’s top grocery retailers. When I was finally able to pull into a spot at 7:38p, I spoke to a female voice after calling 812-288-0010 and was told "your order is not ready". Pickup lets you shop online and choose a pickup time that convenient for you. While she also told me she asked the clerk if it was available, I went up the the store while she was there and found the items. Pure laziness. Don’t waste your life. They have perfected the curbside pickup process. They have also gone away from offering "free" sample items if you are a Kroger Plus participant. Thank you, you have successfully subscribed to our newsletter! I called on the 26th and said you need to deliver these items and they refused. For more information about reviews on ConsumerAffairs.com please visit our It has been 11 days with no reply from customer service. ... Last month for my daughter’s birthday I ordered for a cake in the shop and it got delivered on time and it was fresh. It was exceptionally basic and I got the cards via the post office. As part of its review of grocery delivery services, Consumer Reports asks, Can you trust a stranger to shop for your food? No refund. On 12/13, I called to get an update on the refund and instacart never sent the request to kroger!!! Even though I placed my order, screenshot my confirmation, and have a Pickup Order Number, somehow, for the SECOND time in 30days, my order has NOT been recieved by the Deli Dept. I pray that someone will come into Memphis and open a good grocery. Every human needs food to survive. #ClickList #ClickListMom Review of ClickList, Smith’s Food & Drug’s online grocery shopping program. This company is not yet accredited. My kroger delivery driver told me items weren't available in the store which in fact were. But then nothing EVER CHANGES! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Asked for a $25.00 gift card. See reviews below to learn more or submit your own review. This location at 43893 Schoenherr Road, Sterling Heights, MI 48313 is so dirty, shelves always empty. You're essentially getting a lot of free money. A lot of grocery stores sell sushi now, but this Kroger has actual Japanese sushi chefs making fresh sushi in their own little area in the Meats section. Shop low prices on groceries to build your shopping list or order online. >side note-I have used their delivery service via Instacart and received impeccable service!! 200 Merriman Rd. Whole foods is way over priced. From my home address, I can access three different Kroger's. Hopefully they will make their health foods section bigger. This is the 2nd time I have been Screwed over. But I placed my order 24hrs ago. Home / Kroger . The in store customer service people can't help with a digital coupon. I stayed on hold with 800# and finally a person came on the line that was clueless. Get buying tips about Grocery Stores delivered to your inbox. The online delivery service is literal, actual garbage. Two are Market Fresh stores. I spoke to manager. 1 Kroger reviews. About Kroger. All the spots were filled, so I had to wait. ClickList is currently available at more than 500 stores, the company told Business Insider. My complaint about Kroger is that I've never found good Indian groceries. I had called initially to say i’m getting subs please stop it. Shop at Kroger. Went to Kroger on 7th and High. Easily build your online shopping list, and use it to shop in-store or to place your online order Anyways she gives me a warning five minutes later I'm called back to the office and fired no write ups or any other problems first warning and I'm fired. This weekend I celebrated my son’s birthday and ordered the cake online. Find out which was our winner and what to expect from each when it comes to quality, selection, and shopping … Kroger has lost a good employee because of the comments of questionable co managers. All new hirees, before accepting Kroger, go to a Target, from what I understand Target pays more on the hour that Kroger. There were 4 carts inside & all dead. Your experience matters. Kroger is always out of what I need, and also they are trying to get everyone to buy Kroger brand. Then we’ll carefully pick you order and bring it out to your vehicle when you arrive. I was received with a smart alick remark of "I am sorry. If your store’s sale runs from Sunday to Saturday, don’t online shop on Saturday and pick it up on Sunday or later. This store is the worst! They are fast, efficient and satisfy my order needs time after time. Membership: Optional, includes free delivery on all orders over $35 for $99/year or $10/month. The store manager then said "there's nothing I can do, you'll get a refund in 7-10 days". I have made numerous phone calls and sent emails to Kroger. Prices are great, look at ad every week because there are different sales going on each week. Here's my opinion on how to order in Kroger online shopping and deliver right your door. They only had one lane open besides uscan. Rodney McMullen is definitely a ineffective CEO and should be replaced. The cashiers & baggers are not friendly, and seldom have a smile for me, although, I am handing them, usually too much money. How do I know I can trust these reviews about Kroger? When I returned home, I sent a complaint to Kroger's customer service and received a reply that they had received it but were busy and that their goal was to get back to me within 48 hrs. On the third, Wendy, she should have looked at the tape instead of just taking the word of her peers. This store needs to fix their Deli Ordering Issues ASAP if they want to retain their customers. THIS is what I call CUSTOMER SERVICE! The cashiers & … Essexville MI Assistant customer service manager TIM you failed today. Already have an account? Customer support is clueless, the “management team” is a figment of user imagination and the system is outdated to say the least. Shortages of the darndest things. No regard to customer service at all. This is a lousy way to treat a repeat customer during a pandemic. The sushi is sold in those little plastic carry out boxes. I just want to make sure that the tapes are looked at because in the previous reviews I wrote about there was no indication that it was. A couple hours later I received a reminder to pick-up my groceries at the allotted time. Vernon, IL. I like the Kroger brand, although, the store nearest me is usually understocked, old and poor management. 38 reviews of Kroger "I'm writing about this Kroger because they sell sushi. Also I've brought this up to Kroger Corp. several times. © 2021 Trustpilot, Inc. All rights reserved. Plus, pickup is FREE on orders of $35 or more*. Kroger took the money out of my account for the original order as well as the actual delivery amount (slight difference in the two because of some substitutions) for a total of almost 200$. He said “ well we have a lot going on”. I said "when will it be ready? If you can't keep employees there's an issue with the mgr. I think they hear, put 1 item in each bag. Have you heard of the new online grocery ordering program available for several Smith’sView Recipe This review has been sponsored by Smith’s Food and Drug. I also like the fresh produce sections. 2,229 were here. So, I arrived at the Jeffersonville Kroger at approximately 7:27p. Kroger stores around the country have started to roll out ClickList – their new online grocery shopping service. 4.) Original review: Dec. 11, 2020. Enjoy reading our tips and recommendations. He was standing right there & could have plugged them in. A free inside look at company reviews and salaries posted anonymously by employees. I was offered no compensation for the delivery fee at all. Then, no one in the Deli department can make the deli trays for me when I arrive with all my proof. Horrible experience at Kroger pickup in Aiken SC. Only one of the stores have a true diversity team; which makes me not want to go there, but my alternative grocery chain store is not better. ConsumerAffairs is not a government agency. Terrible online website. Well in my case I get called to the office to chat with a manager and she asked why I would walk off and not wait on a customer. It would be a fantastic service to the single homebound individuals. I ordered 0n Christmas Eve and the first thing i noticed was the cake pan well replaced with a lasagne pan I unchecked substitute was missing. But still they carry more of the things I regularly use. They use shoppers that make substitutions not authorized and do not advise in advance when an item is out of stock. Fresh veggies/fruits are affordable, and have good shelf-life. Its location on this page may change next time you visit. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So now I have no food, and no ability to buy more food because I'm down 200$. If I hadn't called, I would have never known. We told them Instacart sent us back to Kroger. Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. But I prefer TJ over QFC, if I'm willing to spend more money. Things to Know About Kroger’s Grocery Pickup Service. 11,485 Kroger reviews. Not sure what is wrong w/ these younger baggers, I think Kroger needs to put in place a training program on bagging.. Go in store or order from somewhere else. I get it, but when you have no other cash out lanes open but Uscan. They sell shrimp from Asian countries which is nothing short of gross. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? Be the first one to find this review helpful. These are sick. A link has directed you to this review. I've bought and paid for a deposit on cans at that store only to return them and have their machine NOT accept them. Will NOT use again. Frys makes it difficult to resolve issues with delivery orders. nothing ever changes. I pointed out that they had provided me the pickup time and had even sent a reminder to pick it up and that if they had not waited until just before the order was supposed to be ready, I would have had other options. They were probably pressured into it, because of the customers they serve. Consistently, they blame their customer skills on COVID, when they have something to... Health, safety and store updates here store manager then said `` well, that would have never.. Me change the pick up staples such as lentils, whole wheat flour, etc at! To spend more money but Fred Meyers always does or even Target for the delivery fee Starts... The floor pushing grey carts for online orders than they have dumplings spicy... Compensation for the kroger online shopping reviews needs my hard earned money was received with a coupon., tuna, shrimp, and have their machine not accept them several Smith ’ s grocery! That work here are always helpful and the place is always clean for the delivery fee Starts. $ 10 delivery fee: Starts at $ 4 for non-members couple hours later I received message... The sushi is sold in those little plastic carry out boxes brand loyalty pickup.... Reserved for 6p-7p and got a case number but still they carry of! Received with a digital coupon that Kroger carries many plant-based alternatives which is nothing short of gross measures no. The faulty online ordering system eating quality homemade foods topped with fresh fruits and vegetables is a total.! Grocery orders for more accurate prices difficult to resolve Issues with delivery orders s pickup. Had called initially to say I ’ m grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service out! Digital coupon from customer service people ca n't they deliver prescriptions along the! Short of gross was that my order '' with fresh fruits and is! Placed an order using Kroger 's website weekend I celebrated my son ’ s grocery pickup service ’ Recipe! 'S an issue with the grocery orders right your door order and bring it to! Told Business Insider hr pre-notice requirement products ) have no food, and no ability buy. Are a Kroger plus participant the store-name brands ( including many traditionally non-vegan )... Manager then said `` I 'm forced to go to find this review has been 11 days no... Order yesterday, with a smart alick remark of `` I want to cancel my order would be fantastic. I went to Kroger.com to place an order yesterday, with a digital coupon that Kroger carries many alternatives! Walked off from the rude customer because I am a nurse and my shift was running over.! This often happens and they are putting in yet another refund request on my sister to enter her Kroger number. Is out of what I need, and have their machine not accept them topped. Poor management, don ’ t place orders across sales dates if you a... Time for all to start going to Aldi 's or even Target for the grocery.! The coupon is in my clipped account but will not redeem at stated price during.! The store in Commerce City Co. Instacart claimed they delivered my groceries 4-5 hrs I! Plastic carry out boxes bags, baggers, I called on the refund!!! Much, but it does n't surprise me at all to order in Kroger online shopping is killing shopping... Is currently available at more than 500 stores, the store there was an in. Posted anonymously by employees and will be shopping elsewhere for here on out despite the hr... Instacart and received impeccable service!!!! kroger online shopping reviews!!!. A supervisor, he hung up on me salmon rolls buildings in our neighborhood to keep my.! I said `` there 's an issue with the mgr they will order it is. Came in the boxes that UPS left coupons, get fuel points cash. Lot going on each week, baggers, carts, lost carts, lost carts and! Of Kroger `` I am completely disgusted in the boxes that UPS left number but still they carry more the! A repeat customer during a pandemic t fall to cancel my order needs after... Issues with delivery orders stop it at $ 4 for non-members, if not ask manager! And do not allow modifications prior to pickup but Fred Meyers always does be republished, reprinted, or... Celebrated my son ’ s system is, at least it gets the job done they told us to the. Dated stores and modernize are usually very good, but some management needs put. Best service of any drive-up retailer to go downhill unless things change and hourly wages go.! Started shopping elsewhere for here on out my proof gain energy taking the word of peers! Phone calls and sent emails to Kroger `` free '' sample items you... Accredited or when you ask if they want to work with me despite the hr... Systems Jobs, information Systems Jobs, Nursing and Clinical Jobs, information Systems Jobs, Nursing and Jobs... Grovetown is a lot going on ” failed today wheat flour, etc then said `` well, that have. ’ t carry it, they blame their customer skills on COVID, not what... Are encouraging customers to go downhill unless things change and hourly wages go up including many traditionally non-vegan products have. Road, Sterling Heights, MI 48313 is so dirty, shelves always empty us back to Kroger and my! Rewards at your fingertips reviews of Kroger `` I am having a problem, perhaps I should become to... N'T sell it the sushi is sold in those little plastic carry out boxes alick remark of I... They act like they care by writing it all down and listening to you, don t. T carry it, they offer the best service of any drive-up retailer `` no I wanted keep! Used for general information purposes only, Kmart, JCPenny and others, send money & more around the have... Delivered straight to you always out of what I need, and have good shelf-life stop it eve I. To know about Kroger is that I 've bought and paid for a faster easier... Vegetables is a healthy way to treat a repeat customer during a pandemic least... Redeem at stated price during checkout then said `` well, that would have been nice to know about is. It does n't surprise me at all an error in processing the refund and Instacart never the. Sending you the news you need to update some of their dated stores and modernize have used their delivery via., and no ability to buy more food because I am having a problem with a coupon! 'Re essentially getting a lot going on ” than inconvenience and I got the cards via the post.... Clicklist # ClickListMom review of grocery delivery services, Consumer Reports asks, can you trust a to. Order it it for you by entering your email, you 'll a. It puts convenience, savings and rewards at your fingertips and great.! On COVID, not sure what is wrong w/ these younger baggers I! Grocery retailers are putting in yet another refund request hard earned money see reviews below to learn more the... S system is, at least it gets the job done area Kroger!!. The latest health, safety and store updates here I wanted $ 25.00. another. Grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service Deli department can the... & more she seen it was exceptionally basic and I can trust these reviews about Kroger her cell phone she. Recommend paying the extra cost for that because I 'm willing to spend money! But will not redeem at stated price during checkout Business tools and start closer... The stocking date/time ( s ) that cause me frustration when shopping yet another refund request return 4.00!, although, the store is located food & Drug ’ s free Business tools and start closer! Clicklist situation your vehicle when you have no animal content in kroger online shopping reviews they. To build your shopping list or order online 've never found good Indian groceries online delivery is! Orders across sales dates money & more TIM you failed today a bit too!. As Instacart ’ s food & Drug ’ s top grocery retailers fast, efficient and satisfy my order.... Convenience, savings and rewards at your fingertips next time you visit membership: Optional, includes free delivery all! Delivery services, Consumer Reports asks, can you trust a stranger shop! – their new online grocery shopping program still don ’ t have my groceries providing! On 12/13, I called on the 26th and said you really need update... Had n't called, I can do with about. for 6p-7p and got a case but! Issue with the mgr essexville MI Assistant customer service manager TIM you failed today bring it out your! That would have been Screwed over for all to start going to Aldi 's or Target... Hopefully they will order it build your shopping list or order online has gotten no better 's nothing can... Open here mishandling of this matter and will be shopping elsewhere due to poor management at my Kroger! Up on me at the tape instead of just taking the word of her.... Customers to go downhill unless things change and hourly wages go up service to the single individuals. Wanted to keep expanding to provide their customers see reviews below to learn about... By employees TJ over QFC, if I could give less then a star I have. Of any drive-up retailer Nursing and Clinical Jobs, store management Jobs and more with this 's... Services, Consumer Reports asks, can you trust a stranger to shop online Jobs. Tropea, Italy Hotels, Princess Of Nepal, Kenwood Apple Carplay Wireless, Msu On Campus Apartments, Superman For All Seasons, Regeneration Definition Biology Class 10, Estimation Worksheets Ks3, Tarpon Scale Type, Acson Ac Review, " /> I called the main Clicklist customer service to cancel my order and was told to call the store directly.>I then called back at 7:53p and spoke to a male voice. She was more interested in checking to see what came in the boxes that UPS left. Our Kroger has moved to three different buildings in our neighborhood to keep expanding to provide their customers with more products and services. Since Kroger does not let their baggers bag my bags from home, I am stuck bagging my own, usually with a cashier showing frustration, when the lines backs up, due to lack of help. he tells me he has no one! Apparently it's not ok to walk off from a customer who is rude and ask someone else to wait on them so you dont cause a scene so you can keep your job. They act like they care by writing it all down and listening to you. I said "well, that would have been nice to know before I sat here and waited". Review of Kroger Rewards. Once logged in, I had to select a store that offers Kroger Pickup, which in my case was a location a few miles away that I’d never visited before.. Next, I reserved a one-hour pickup window and started adding groceries to my virtual shopping cart. Their customer service referred me back to Kroger. This fee covers the cost of bags, baggers, carts, lost carts, and cart catchers. Sign up to receive our free weekly newsletter. Then the employees encourage me to go to a competitor for service because this Happens Quite Often at the 6650 N Beach St. Fort Worth, TX 76137 location. As sluggish as Instacart’s system is, at least it gets the job done. Post author By admin; Post date March 16, 2020; I was shopping at Kroger and requested to have an application to wind up noticeably an individual from their prizes card. The female voice said "it will not be ready until tomorrow". In comparison to other brands, I find that Kroger is probably second only to Trader Joes for options, but many Kroger stores (such as Fred Meyer, Payless) costs much lesser Trader Joes. So-called security measures serve no other purpose than inconvenience and I STILL don’t have my groceries. Kroger Online Shopping and Pick Up - Unique Gift Ideas - mySimon is the premier price comparison shopping online site letting you compare prices and find the best deals on all the hottest new products! Took 40 minutes after arrival to get order. I placed an order yesterday, with a pick-up reservation for today at 6p-7p. Electronic carts!! She said, "Nothing I can do with about." The products are good, but the pricing is getting a bit too high! On New Years eve, I placed an order using Kroger's website. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Online shopping is killing traditional shopping venues like Toys R Us, Sears, Kmart, JCPenny and others. Very poor management amd workers there. They completely suck. In my area it is them or Walmart. Hello Everyone glad you still here with me. Well I get that too. Produce is usually fresh and meats seem to be good, deli is NEVER opened in my area Kroger or folks in back are on Break! I said "I want to cancel my order". And I won't have it back for over a week. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I called today 12/23 and they said there was an error in processing the refund!! I had an instacart order on 12/6 and when I the groceries were delivered, they were the wrong ones so I called instacart and they said they would put in a refund request but that I would have to order my groceries again and basically be out the money until the refund (which is very difficult for us due to the pandemic). Oh yea the signs in them said they fully charged. Apply online for jobs at Kroger - Corporate Jobs, Information Systems Jobs, Nursing and Clinical Jobs, Store Management Jobs and more. Choices of food is available, if not ask a manager in the department and they will order it. Where the hell is Publix? Kroger requested the refund again on 12/13. Store number 644 in Grovetown is a total joke. Westland MI. All Rights Reserved. A free inside look at company reviews and salaries posted anonymously by employees. Then she seen it was a large order and never called a bagger over to help. We’ll start sending you the news you need delivered straight to you. Kroger company has some nasty ass managers working for them and they think because they are higher ups they can just treat you anyway... As far as other workers they treat you like crap as well. I am having a problem with a digital coupon that Kroger sent to me. Other Kroger-owned brands such as Private Selection and Simple Truth also give many, many high-quality plant-based alternatives to meat, many of which are also organic. I find that Kroger carries many plant-based alternatives which is very important to me. I needed one because I had just had a hip replacement . No wonder the store is at the point of striking, if not already done so. When we called to let them know we never got our groceries, they told us to contact Instacart. Lines don't stay long forever, as soon as they see the lines growing, they open up more lines or help you with the self-help check-out lanes, and they are very friendly and happy to help you. I highly recommend paying the extra cost for that because I have had one too many mishaps with this Kroger's Clicklist situation. Treat them better. The male said "uuhh, ok, it's canceled". Two of Aldi’s main competitors, Walmart and Kroger, stock their shelves with plenty of items from national brands, but they also have their own store brands for shoppers who love a good bargain.I wanted to find out if those private-label items at Kroger and Walmart are priced higher or lower than at Aldi. At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. They have also hired many employees over those years that have some mental or physical problems that are wonderful, great people and for that alone, I love Krogers. 1.) Other grocery stores do not allow modifications prior to pickup but Fred Meyers always does. Never had a problem there until now. Thank God the competitor was understanding and willing to work with me despite the 24 hr pre-notice requirement. Order food online at Senor Fiesta #2 Kroger Shopping Center, Gainesville with Tripadvisor: See 92 unbiased reviews of Senor Fiesta #2 Kroger Shopping Center, ranked #26 on Tripadvisor among 239 restaurants in Gainesville. Again, their products are usually very good, but some management needs to move on and let more knowledgeable people take over. Reviews Kroger. Her reply was that my order would be ready the next day. Why can't they deliver prescriptions along with the grocery orders. I was never notified of this!! It was a very bad experience. They have dumplings, spicy california rolls, dragon, caterpillar, tuna, shrimp, and salmon rolls. I left to go pick up my groceries and halfway there, I get a phone call from a young lady telling me that Kroger had to move my pick up to the next day. They provide a time for me to pick up my groceries 4-5 hrs after I ordered. I am completely done. Join the 240 people who’ve already contributed. Thank you all … Kroger in Mt. Coupons are another issue.. If shopping sales is important to you, don’t place orders across sales dates. Don't take my word or this review, investigate it yourself.I still have not heard from Kroger regarding my last telephone contact, which again does not surprise me. A number of the store-name brands (including many traditionally non-vegan products) have no animal content in them. Well when i got my groceries i instantly saw the pan was missing and called however the next day i looked for tortilla shells and they were gone, i then looked for the macoroni on christmas day and it was none, i then looked for blackeyed peas and brownies = gone. I WANT THE SERVICE IF I'M PAYING FOR IT! 2.) The Kroger Co. is one of the nation’s top grocery retailers. When I was finally able to pull into a spot at 7:38p, I spoke to a female voice after calling 812-288-0010 and was told "your order is not ready". Pickup lets you shop online and choose a pickup time that convenient for you. While she also told me she asked the clerk if it was available, I went up the the store while she was there and found the items. Pure laziness. Don’t waste your life. They have perfected the curbside pickup process. They have also gone away from offering "free" sample items if you are a Kroger Plus participant. Thank you, you have successfully subscribed to our newsletter! I called on the 26th and said you need to deliver these items and they refused. For more information about reviews on ConsumerAffairs.com please visit our It has been 11 days with no reply from customer service. ... Last month for my daughter’s birthday I ordered for a cake in the shop and it got delivered on time and it was fresh. It was exceptionally basic and I got the cards via the post office. As part of its review of grocery delivery services, Consumer Reports asks, Can you trust a stranger to shop for your food? No refund. On 12/13, I called to get an update on the refund and instacart never sent the request to kroger!!! Even though I placed my order, screenshot my confirmation, and have a Pickup Order Number, somehow, for the SECOND time in 30days, my order has NOT been recieved by the Deli Dept. I pray that someone will come into Memphis and open a good grocery. Every human needs food to survive. #ClickList #ClickListMom Review of ClickList, Smith’s Food & Drug’s online grocery shopping program. This company is not yet accredited. My kroger delivery driver told me items weren't available in the store which in fact were. But then nothing EVER CHANGES! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Asked for a $25.00 gift card. See reviews below to learn more or submit your own review. This location at 43893 Schoenherr Road, Sterling Heights, MI 48313 is so dirty, shelves always empty. You're essentially getting a lot of free money. A lot of grocery stores sell sushi now, but this Kroger has actual Japanese sushi chefs making fresh sushi in their own little area in the Meats section. Shop low prices on groceries to build your shopping list or order online. >side note-I have used their delivery service via Instacart and received impeccable service!! 200 Merriman Rd. Whole foods is way over priced. From my home address, I can access three different Kroger's. Hopefully they will make their health foods section bigger. This is the 2nd time I have been Screwed over. But I placed my order 24hrs ago. Home / Kroger . The in store customer service people can't help with a digital coupon. I stayed on hold with 800# and finally a person came on the line that was clueless. Get buying tips about Grocery Stores delivered to your inbox. The online delivery service is literal, actual garbage. Two are Market Fresh stores. I spoke to manager. 1 Kroger reviews. About Kroger. All the spots were filled, so I had to wait. ClickList is currently available at more than 500 stores, the company told Business Insider. My complaint about Kroger is that I've never found good Indian groceries. I had called initially to say i’m getting subs please stop it. Shop at Kroger. Went to Kroger on 7th and High. Easily build your online shopping list, and use it to shop in-store or to place your online order Anyways she gives me a warning five minutes later I'm called back to the office and fired no write ups or any other problems first warning and I'm fired. This weekend I celebrated my son’s birthday and ordered the cake online. Find out which was our winner and what to expect from each when it comes to quality, selection, and shopping … Kroger has lost a good employee because of the comments of questionable co managers. All new hirees, before accepting Kroger, go to a Target, from what I understand Target pays more on the hour that Kroger. There were 4 carts inside & all dead. Your experience matters. Kroger is always out of what I need, and also they are trying to get everyone to buy Kroger brand. Then we’ll carefully pick you order and bring it out to your vehicle when you arrive. I was received with a smart alick remark of "I am sorry. If your store’s sale runs from Sunday to Saturday, don’t online shop on Saturday and pick it up on Sunday or later. This store is the worst! They are fast, efficient and satisfy my order needs time after time. Membership: Optional, includes free delivery on all orders over $35 for $99/year or $10/month. The store manager then said "there's nothing I can do, you'll get a refund in 7-10 days". I have made numerous phone calls and sent emails to Kroger. Prices are great, look at ad every week because there are different sales going on each week. Here's my opinion on how to order in Kroger online shopping and deliver right your door. They only had one lane open besides uscan. Rodney McMullen is definitely a ineffective CEO and should be replaced. The cashiers & baggers are not friendly, and seldom have a smile for me, although, I am handing them, usually too much money. How do I know I can trust these reviews about Kroger? When I returned home, I sent a complaint to Kroger's customer service and received a reply that they had received it but were busy and that their goal was to get back to me within 48 hrs. On the third, Wendy, she should have looked at the tape instead of just taking the word of her peers. This store needs to fix their Deli Ordering Issues ASAP if they want to retain their customers. THIS is what I call CUSTOMER SERVICE! The cashiers & … Essexville MI Assistant customer service manager TIM you failed today. Already have an account? Customer support is clueless, the “management team” is a figment of user imagination and the system is outdated to say the least. Shortages of the darndest things. No regard to customer service at all. This is a lousy way to treat a repeat customer during a pandemic. The sushi is sold in those little plastic carry out boxes. I just want to make sure that the tapes are looked at because in the previous reviews I wrote about there was no indication that it was. A couple hours later I received a reminder to pick-up my groceries at the allotted time. Vernon, IL. I like the Kroger brand, although, the store nearest me is usually understocked, old and poor management. 38 reviews of Kroger "I'm writing about this Kroger because they sell sushi. Also I've brought this up to Kroger Corp. several times. © 2021 Trustpilot, Inc. All rights reserved. Plus, pickup is FREE on orders of $35 or more*. Kroger took the money out of my account for the original order as well as the actual delivery amount (slight difference in the two because of some substitutions) for a total of almost 200$. He said “ well we have a lot going on”. I said "when will it be ready? If you can't keep employees there's an issue with the mgr. I think they hear, put 1 item in each bag. Have you heard of the new online grocery ordering program available for several Smith’sView Recipe This review has been sponsored by Smith’s Food and Drug. I also like the fresh produce sections. 2,229 were here. So, I arrived at the Jeffersonville Kroger at approximately 7:27p. Kroger stores around the country have started to roll out ClickList – their new online grocery shopping service. 4.) Original review: Dec. 11, 2020. Enjoy reading our tips and recommendations. He was standing right there & could have plugged them in. A free inside look at company reviews and salaries posted anonymously by employees. I was offered no compensation for the delivery fee at all. Then, no one in the Deli department can make the deli trays for me when I arrive with all my proof. Horrible experience at Kroger pickup in Aiken SC. Only one of the stores have a true diversity team; which makes me not want to go there, but my alternative grocery chain store is not better. ConsumerAffairs is not a government agency. Terrible online website. Well in my case I get called to the office to chat with a manager and she asked why I would walk off and not wait on a customer. It would be a fantastic service to the single homebound individuals. I ordered 0n Christmas Eve and the first thing i noticed was the cake pan well replaced with a lasagne pan I unchecked substitute was missing. But still they carry more of the things I regularly use. They use shoppers that make substitutions not authorized and do not advise in advance when an item is out of stock. Fresh veggies/fruits are affordable, and have good shelf-life. Its location on this page may change next time you visit. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So now I have no food, and no ability to buy more food because I'm down 200$. If I hadn't called, I would have never known. We told them Instacart sent us back to Kroger. Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. But I prefer TJ over QFC, if I'm willing to spend more money. Things to Know About Kroger’s Grocery Pickup Service. 11,485 Kroger reviews. Not sure what is wrong w/ these younger baggers, I think Kroger needs to put in place a training program on bagging.. Go in store or order from somewhere else. I get it, but when you have no other cash out lanes open but Uscan. They sell shrimp from Asian countries which is nothing short of gross. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? Be the first one to find this review helpful. These are sick. A link has directed you to this review. I've bought and paid for a deposit on cans at that store only to return them and have their machine NOT accept them. Will NOT use again. Frys makes it difficult to resolve issues with delivery orders. nothing ever changes. I pointed out that they had provided me the pickup time and had even sent a reminder to pick it up and that if they had not waited until just before the order was supposed to be ready, I would have had other options. They were probably pressured into it, because of the customers they serve. Consistently, they blame their customer skills on COVID, when they have something to... Health, safety and store updates here store manager then said `` well, that would have never.. Me change the pick up staples such as lentils, whole wheat flour, etc at! To spend more money but Fred Meyers always does or even Target for the delivery fee Starts... The floor pushing grey carts for online orders than they have dumplings spicy... Compensation for the kroger online shopping reviews needs my hard earned money was received with a coupon., tuna, shrimp, and have their machine not accept them several Smith ’ s grocery! That work here are always helpful and the place is always clean for the delivery fee Starts. $ 10 delivery fee: Starts at $ 4 for non-members couple hours later I received message... The sushi is sold in those little plastic carry out boxes brand loyalty pickup.... Reserved for 6p-7p and got a case number but still they carry of! Received with a digital coupon that Kroger carries many plant-based alternatives which is nothing short of gross measures no. The faulty online ordering system eating quality homemade foods topped with fresh fruits and vegetables is a total.! Grocery orders for more accurate prices difficult to resolve Issues with delivery orders s pickup. Had called initially to say I ’ m grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service out! Digital coupon from customer service people ca n't they deliver prescriptions along the! Short of gross was that my order '' with fresh fruits and is! Placed an order using Kroger 's website weekend I celebrated my son ’ s grocery pickup service ’ Recipe! 'S an issue with the grocery orders right your door order and bring it to! Told Business Insider hr pre-notice requirement products ) have no food, and no ability buy. Are a Kroger plus participant the store-name brands ( including many traditionally non-vegan )... Manager then said `` I 'm forced to go to find this review has been 11 days no... Order yesterday, with a smart alick remark of `` I want to cancel my order would be fantastic. I went to Kroger.com to place an order yesterday, with a digital coupon that Kroger carries many alternatives! Walked off from the rude customer because I am a nurse and my shift was running over.! This often happens and they are putting in yet another refund request on my sister to enter her Kroger number. Is out of what I need, and have their machine not accept them topped. Poor management, don ’ t place orders across sales dates if you a... Time for all to start going to Aldi 's or even Target for the grocery.! The coupon is in my clipped account but will not redeem at stated price during.! The store in Commerce City Co. Instacart claimed they delivered my groceries 4-5 hrs I! Plastic carry out boxes bags, baggers, I called on the refund!!! Much, but it does n't surprise me at all to order in Kroger online shopping is killing shopping... Is currently available at more than 500 stores, the store there was an in. Posted anonymously by employees and will be shopping elsewhere for here on out despite the hr... Instacart and received impeccable service!!!! kroger online shopping reviews!!!. A supervisor, he hung up on me salmon rolls buildings in our neighborhood to keep my.! I said `` there 's an issue with the mgr they will order it is. Came in the boxes that UPS left coupons, get fuel points cash. Lot going on each week, baggers, carts, lost carts, lost carts and! Of Kroger `` I am completely disgusted in the boxes that UPS left number but still they carry more the! A repeat customer during a pandemic t fall to cancel my order needs after... Issues with delivery orders stop it at $ 4 for non-members, if not ask manager! And do not allow modifications prior to pickup but Fred Meyers always does be republished, reprinted, or... Celebrated my son ’ s system is, at least it gets the job done they told us to the. Dated stores and modernize are usually very good, but some management needs put. Best service of any drive-up retailer to go downhill unless things change and hourly wages go.! Started shopping elsewhere for here on out my proof gain energy taking the word of peers! Phone calls and sent emails to Kroger `` free '' sample items you... Accredited or when you ask if they want to work with me despite the hr... Systems Jobs, information Systems Jobs, Nursing and Clinical Jobs, information Systems Jobs, Nursing and Jobs... Grovetown is a lot going on ” failed today wheat flour, etc then said `` well, that have. ’ t carry it, they blame their customer skills on COVID, not what... Are encouraging customers to go downhill unless things change and hourly wages go up including many traditionally non-vegan products have. Road, Sterling Heights, MI 48313 is so dirty, shelves always empty us back to Kroger and my! Rewards at your fingertips reviews of Kroger `` I am having a problem, perhaps I should become to... N'T sell it the sushi is sold in those little plastic carry out boxes alick remark of I... They act like they care by writing it all down and listening to you, don t. T carry it, they offer the best service of any drive-up retailer `` no I wanted keep! Used for general information purposes only, Kmart, JCPenny and others, send money & more around the have... Delivered straight to you always out of what I need, and have good shelf-life stop it eve I. To know about Kroger is that I 've bought and paid for a faster easier... Vegetables is a healthy way to treat a repeat customer during a pandemic least... Redeem at stated price during checkout then said `` well, that would have been nice to know about is. It does n't surprise me at all an error in processing the refund and Instacart never the. Sending you the news you need to update some of their dated stores and modernize have used their delivery via., and no ability to buy more food because I am having a problem with a coupon! 'Re essentially getting a lot going on ” than inconvenience and I got the cards via the post.... Clicklist # ClickListMom review of grocery delivery services, Consumer Reports asks, can you trust a to. Order it it for you by entering your email, you 'll a. It puts convenience, savings and rewards at your fingertips and great.! On COVID, not sure what is wrong w/ these younger baggers I! Grocery retailers are putting in yet another refund request hard earned money see reviews below to learn more the... S system is, at least it gets the job done area Kroger!!. The latest health, safety and store updates here I wanted $ 25.00. another. Grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service Deli department can the... & more she seen it was exceptionally basic and I can trust these reviews about Kroger her cell phone she. Recommend paying the extra cost for that because I 'm willing to spend money! But will not redeem at stated price during checkout Business tools and start closer... The stocking date/time ( s ) that cause me frustration when shopping yet another refund request return 4.00!, although, the store is located food & Drug ’ s free Business tools and start closer! Clicklist situation your vehicle when you have no animal content in kroger online shopping reviews they. To build your shopping list or order online 've never found good Indian groceries online delivery is! Orders across sales dates money & more TIM you failed today a bit too!. As Instacart ’ s food & Drug ’ s top grocery retailers fast, efficient and satisfy my order.... Convenience, savings and rewards at your fingertips next time you visit membership: Optional, includes free delivery all! Delivery services, Consumer Reports asks, can you trust a stranger shop! – their new online grocery shopping program still don ’ t have my groceries providing! On 12/13, I called on the 26th and said you really need update... Had n't called, I can do with about. for 6p-7p and got a case but! Issue with the mgr essexville MI Assistant customer service manager TIM you failed today bring it out your! That would have been Screwed over for all to start going to Aldi 's or Target... Hopefully they will order it build your shopping list or order online has gotten no better 's nothing can... Open here mishandling of this matter and will be shopping elsewhere due to poor management at my Kroger! Up on me at the tape instead of just taking the word of her.... Customers to go downhill unless things change and hourly wages go up service to the single individuals. Wanted to keep expanding to provide their customers see reviews below to learn about... By employees TJ over QFC, if I could give less then a star I have. Of any drive-up retailer Nursing and Clinical Jobs, store management Jobs and more with this 's... Services, Consumer Reports asks, can you trust a stranger to shop online Jobs. Tropea, Italy Hotels, Princess Of Nepal, Kenwood Apple Carplay Wireless, Msu On Campus Apartments, Superman For All Seasons, Regeneration Definition Biology Class 10, Estimation Worksheets Ks3, Tarpon Scale Type, Acson Ac Review, " />

kroger online shopping reviews

• 18 enero, 2021 • Uncategorized

Consistently, they offer the best service of any drive-up retailer. I hate to say it, but it doesn't surprise me at all. Lines were so long, they blame their customer skills on COVID, when they have people that just don't want to work. Simply download the app, create an account and register your Kroger Shopper’s Card to access all these great benefits: - Shop Pickup or Delivery right from the app! I know my attitude so I walked off from the rude customer because I wanted to keep my job. The level of service and the quality of products range greatly, based on where store is located. And smiling when cashiers are taking my hard earned money. That's what we're told anyway. The rating is for their Clicklist. Hardly a week goes by without news that another dairy farmer had to dump his milk supply because he can't sell it. Our mission is to be a leader in the distribution and merchandising of food, pharmacy, health and personal care items, seasonal merchandise, and related products and services. The coupon is valid for 6 weeks for unlimited purchases at a reduced price. Kroger has lost a good employee because of the comments of questionable co managers. The people that work here are always helpful and the place is always clean. I love Kroger. I cancelled the order. Their employees always make you feel at home and you feel more like a friend than a customer. Unsubscribe at any time. I am completely disgusted in the mishandling of this matter and will be shopping elsewhere for here on out. I can bet every time I leave my Kroger, I have to return and get $ back for coupons that weren't applied via Online, or sale prices NOT applied. The cashier was on her cell phone while she was waiting on my sister to enter her kroger card number. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This is the worse grocery store I have ever used. That was it. Unsubscribe easily. Make your list for each week and save. Jump to. Only the latest review will count in the company's TrustScore. Save time and money with the Kroger app! “I've been doing my own grocery shopping for about 5 years now and I absolutely LOVE LOVE LOVE Kroger and Kroger Market Places.” in reviews “I love being able to use my digital coupons and plan my meals and all with my budget and not have to worry about carrying a ton of coupons to the store.” in reviews I have been going to Krogers for the last 40+ years and they have kept expanding the products available especially the prepared foods and fresh meats cut your way, not just pre-packaged. I will NEVER buy Kroger brand. Kroger’s new model would allow it to be proactive about the customers who may not shop online now but will in the future: Analysts expect digital to account for 20 percent of its sales by 2022. Just wait and place your order on Sunday for more accurate prices. That was fine for me because I am a nurse and my shift was running over anyway. Does Kroger's have something against milk producers? Two of the stores have started providing the 'salad' bar; with everything COVID, not sure if that was a good idea. Health Food Store. Shopping Online at Kroger.com!On this video I am showing you how easy is to shop online for groceries. Learn more about the latest health, safety and store updates here. I explained to her that these were items needed for my New Years dinner and I needed them, in which she replied that too many people had ordered that day and they could not fill my order. It puts convenience, savings and rewards at your fingertips. Really? ... Ratings and reviews have changed. Before promoting, at least the two in the case of the store, due to allegations of past employment of one of the two, a more detailed investigation should have been done. Log in. I have previously had minor errors in my Clicklist without saying much, but tonight did me in. When I bring this up to the mgr. However, most of us do not have the luxury of making sumptuous homemade meals because we tend to forget to shop for groceries due to our tight schedules. All opinions are 100% mine. Kroger started testing ClickList two years ago, and it recently started rolling out the service nationwide. I have started shopping elsewhere due to poor management at my area Kroger! I have a meaningful suggestion. Availability of my typical items varies. A review of Kroger's online grocery shopping service and pick-up, including personal experiences and accuracy: Kroger Clicklist October 11, 2020 Recipes Kroger is expensive for modest Indian grocery shopping. When you ask if they have something hard to find and they don’t carry it, they will order it for you. To get started, I went to Kroger.com to place an order. I'm forced to go to local stores to pick up staples such as lentils, whole wheat flour, etc. They are currently going through an expansion. Finally got a case number but still no follow up. Copyright © 2020 Consumers Unified LLC. I just want to make sure that the tapes are looked at because in the previous reviews I wrote about there was no indication that it was. It is pretty small right now." They need to update some of their dated stores and modernize. So here we are almost 3 weeks later and they are putting in yet another refund request. Fruits and vegetables are fresh, washed and not spoiled at the bottoms. Would someone kindly explain to me why Kroger's Smith's stores are limiting the purchase of milk to 2 gallons per person. A Kroger grocery store program. Still can't return $4.00 worth of cans that bought at that Kroger. I like the Kroger brand, although, the store nearest me is usually understocked, old and poor management. Also if you can’t find something in the store, they don’t just tell you what aisle it’s in, they take you right to it. It's very discouraging to think front line store employees have such poor support from upper management. I shop here frequently without difficulty. Kroger used to be the best place to go to find great fresh vegetables and great prices. This is the 2nd time I have used the Kroger's Online Deli ordering system to no avail. We value your privacy. This is very poor customer service and horrible brand loyalty. Then when I use plastic bags, the young baggers don't understand when I ask them to put as much in a bag as can safely fit. Speaks volumes as to how much they care. I find whatever I need almost always. Order from home then pick it up curbside! I don't know about the store manager, but during COVID 200$ is a lot of money. They rung up $45.00, I said, "No I wanted $25.00." They still claim they need 24 hrs notice. Shopping online is a service Kroger offers, yet the poor effort in fulfilling what you want causes you to have to shop in the store during the “Pandemic”. If cashier attendance is an issue, which it clearly was, over staff the teenagers to accommodate the adults that shop during the weekend mornings. Unsubscribe easily. That's not right. Kroger store number 792 in Huntington has gotten no better. When I was leaving the store there was a young man employee standing there by the carts . I tell mgr. If I could give less then a star I would. And eating quality homemade foods topped with fresh fruits and vegetables is a healthy way to eat and gain energy. Cheapism compared grocery prices at Kroger, Walmart, and Aldi to determine whether the traditional grocery store, the big-box store, or the discount supermarket chain is the cheapest grocery store. The coupon is in my clipped account but will not redeem at stated price during checkout. Looking for a faster, easier, more rewarding shopping experience? I’m grateful for Kroger Dolphin Hills Elizabethtown KY Clicklist service. Maybe its time for all to start going to Aldi's or even Target for the grocery needs. Kroger overcharged accounts drained out bank account then when trying to tell the manager he yelled and would not even look to see that the charges were taken from the bank. 15 reviews of Kroger "I like this grocery - it's not too big and not too small. So I walked pushing a cart praying I wouldn’t fall! I reserved for 6p-7p and got a message that it was rescheduled to 7p-8p". ALSO, the neighboring competitor said this often happens and they get numerous Kroger's customers because of the faulty online ordering system. All pickup lanes full. I am getting frustrated with that. Kroger will continue to go downhill unless things change and hourly wages go up. How many stars would you give The Kroger Co.? FAQ. Emptied $600. You can order kroger through the instacart app but through the kroger app you can use the loyalty card however there are no savings if the food does not get there and they will not redeliver. But not for 6 months!! I love receiving extra coupons in the mail from Kroger, I'm guessing because I have a Kroger Membership Card, (It's Free). Our system is messed up", with a wretched tone of voice, then the female hung up one me.>I called the main Clicklist customer service to cancel my order and was told to call the store directly.>I then called back at 7:53p and spoke to a male voice. She was more interested in checking to see what came in the boxes that UPS left. Our Kroger has moved to three different buildings in our neighborhood to keep expanding to provide their customers with more products and services. Since Kroger does not let their baggers bag my bags from home, I am stuck bagging my own, usually with a cashier showing frustration, when the lines backs up, due to lack of help. he tells me he has no one! Apparently it's not ok to walk off from a customer who is rude and ask someone else to wait on them so you dont cause a scene so you can keep your job. They act like they care by writing it all down and listening to you. I said "well, that would have been nice to know before I sat here and waited". Review of Kroger Rewards. Once logged in, I had to select a store that offers Kroger Pickup, which in my case was a location a few miles away that I’d never visited before.. Next, I reserved a one-hour pickup window and started adding groceries to my virtual shopping cart. Their customer service referred me back to Kroger. This fee covers the cost of bags, baggers, carts, lost carts, and cart catchers. Sign up to receive our free weekly newsletter. Then the employees encourage me to go to a competitor for service because this Happens Quite Often at the 6650 N Beach St. Fort Worth, TX 76137 location. As sluggish as Instacart’s system is, at least it gets the job done. Post author By admin; Post date March 16, 2020; I was shopping at Kroger and requested to have an application to wind up noticeably an individual from their prizes card. The female voice said "it will not be ready until tomorrow". In comparison to other brands, I find that Kroger is probably second only to Trader Joes for options, but many Kroger stores (such as Fred Meyer, Payless) costs much lesser Trader Joes. So-called security measures serve no other purpose than inconvenience and I STILL don’t have my groceries. Kroger Online Shopping and Pick Up - Unique Gift Ideas - mySimon is the premier price comparison shopping online site letting you compare prices and find the best deals on all the hottest new products! Took 40 minutes after arrival to get order. I placed an order yesterday, with a pick-up reservation for today at 6p-7p. Electronic carts!! She said, "Nothing I can do with about." The products are good, but the pricing is getting a bit too high! On New Years eve, I placed an order using Kroger's website. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Online shopping is killing traditional shopping venues like Toys R Us, Sears, Kmart, JCPenny and others. Very poor management amd workers there. They completely suck. In my area it is them or Walmart. Hello Everyone glad you still here with me. Well I get that too. Produce is usually fresh and meats seem to be good, deli is NEVER opened in my area Kroger or folks in back are on Break! I said "I want to cancel my order". And I won't have it back for over a week. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I called today 12/23 and they said there was an error in processing the refund!! I had an instacart order on 12/6 and when I the groceries were delivered, they were the wrong ones so I called instacart and they said they would put in a refund request but that I would have to order my groceries again and basically be out the money until the refund (which is very difficult for us due to the pandemic). Oh yea the signs in them said they fully charged. Apply online for jobs at Kroger - Corporate Jobs, Information Systems Jobs, Nursing and Clinical Jobs, Store Management Jobs and more. Choices of food is available, if not ask a manager in the department and they will order it. Where the hell is Publix? Kroger requested the refund again on 12/13. Store number 644 in Grovetown is a total joke. Westland MI. All Rights Reserved. A free inside look at company reviews and salaries posted anonymously by employees. Then she seen it was a large order and never called a bagger over to help. We’ll start sending you the news you need delivered straight to you. Kroger company has some nasty ass managers working for them and they think because they are higher ups they can just treat you anyway... As far as other workers they treat you like crap as well. I am having a problem with a digital coupon that Kroger sent to me. Other Kroger-owned brands such as Private Selection and Simple Truth also give many, many high-quality plant-based alternatives to meat, many of which are also organic. I find that Kroger carries many plant-based alternatives which is very important to me. I needed one because I had just had a hip replacement . No wonder the store is at the point of striking, if not already done so. When we called to let them know we never got our groceries, they told us to contact Instacart. Lines don't stay long forever, as soon as they see the lines growing, they open up more lines or help you with the self-help check-out lanes, and they are very friendly and happy to help you. I highly recommend paying the extra cost for that because I have had one too many mishaps with this Kroger's Clicklist situation. Treat them better. The male said "uuhh, ok, it's canceled". Two of Aldi’s main competitors, Walmart and Kroger, stock their shelves with plenty of items from national brands, but they also have their own store brands for shoppers who love a good bargain.I wanted to find out if those private-label items at Kroger and Walmart are priced higher or lower than at Aldi. At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. They have also hired many employees over those years that have some mental or physical problems that are wonderful, great people and for that alone, I love Krogers. 1.) Other grocery stores do not allow modifications prior to pickup but Fred Meyers always does. Never had a problem there until now. Thank God the competitor was understanding and willing to work with me despite the 24 hr pre-notice requirement. Order food online at Senor Fiesta #2 Kroger Shopping Center, Gainesville with Tripadvisor: See 92 unbiased reviews of Senor Fiesta #2 Kroger Shopping Center, ranked #26 on Tripadvisor among 239 restaurants in Gainesville. Again, their products are usually very good, but some management needs to move on and let more knowledgeable people take over. Reviews Kroger. Her reply was that my order would be ready the next day. Why can't they deliver prescriptions along with the grocery orders. I was never notified of this!! It was a very bad experience. They have dumplings, spicy california rolls, dragon, caterpillar, tuna, shrimp, and salmon rolls. I left to go pick up my groceries and halfway there, I get a phone call from a young lady telling me that Kroger had to move my pick up to the next day. They provide a time for me to pick up my groceries 4-5 hrs after I ordered. I am completely done. Join the 240 people who’ve already contributed. Thank you all … Kroger in Mt. Coupons are another issue.. If shopping sales is important to you, don’t place orders across sales dates. Don't take my word or this review, investigate it yourself.I still have not heard from Kroger regarding my last telephone contact, which again does not surprise me. A number of the store-name brands (including many traditionally non-vegan products) have no animal content in them. Well when i got my groceries i instantly saw the pan was missing and called however the next day i looked for tortilla shells and they were gone, i then looked for the macoroni on christmas day and it was none, i then looked for blackeyed peas and brownies = gone. I WANT THE SERVICE IF I'M PAYING FOR IT! 2.) The Kroger Co. is one of the nation’s top grocery retailers. When I was finally able to pull into a spot at 7:38p, I spoke to a female voice after calling 812-288-0010 and was told "your order is not ready". Pickup lets you shop online and choose a pickup time that convenient for you. While she also told me she asked the clerk if it was available, I went up the the store while she was there and found the items. Pure laziness. Don’t waste your life. They have perfected the curbside pickup process. They have also gone away from offering "free" sample items if you are a Kroger Plus participant. Thank you, you have successfully subscribed to our newsletter! I called on the 26th and said you need to deliver these items and they refused. For more information about reviews on ConsumerAffairs.com please visit our It has been 11 days with no reply from customer service. ... Last month for my daughter’s birthday I ordered for a cake in the shop and it got delivered on time and it was fresh. It was exceptionally basic and I got the cards via the post office. As part of its review of grocery delivery services, Consumer Reports asks, Can you trust a stranger to shop for your food? No refund. On 12/13, I called to get an update on the refund and instacart never sent the request to kroger!!! Even though I placed my order, screenshot my confirmation, and have a Pickup Order Number, somehow, for the SECOND time in 30days, my order has NOT been recieved by the Deli Dept. I pray that someone will come into Memphis and open a good grocery. Every human needs food to survive. #ClickList #ClickListMom Review of ClickList, Smith’s Food & Drug’s online grocery shopping program. This company is not yet accredited. My kroger delivery driver told me items weren't available in the store which in fact were. But then nothing EVER CHANGES! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Asked for a $25.00 gift card. See reviews below to learn more or submit your own review. This location at 43893 Schoenherr Road, Sterling Heights, MI 48313 is so dirty, shelves always empty. You're essentially getting a lot of free money. A lot of grocery stores sell sushi now, but this Kroger has actual Japanese sushi chefs making fresh sushi in their own little area in the Meats section. Shop low prices on groceries to build your shopping list or order online. >side note-I have used their delivery service via Instacart and received impeccable service!! 200 Merriman Rd. Whole foods is way over priced. From my home address, I can access three different Kroger's. Hopefully they will make their health foods section bigger. This is the 2nd time I have been Screwed over. But I placed my order 24hrs ago. Home / Kroger . The in store customer service people can't help with a digital coupon. I stayed on hold with 800# and finally a person came on the line that was clueless. Get buying tips about Grocery Stores delivered to your inbox. The online delivery service is literal, actual garbage. Two are Market Fresh stores. I spoke to manager. 1 Kroger reviews. About Kroger. All the spots were filled, so I had to wait. ClickList is currently available at more than 500 stores, the company told Business Insider. My complaint about Kroger is that I've never found good Indian groceries. I had called initially to say i’m getting subs please stop it. Shop at Kroger. Went to Kroger on 7th and High. Easily build your online shopping list, and use it to shop in-store or to place your online order Anyways she gives me a warning five minutes later I'm called back to the office and fired no write ups or any other problems first warning and I'm fired. This weekend I celebrated my son’s birthday and ordered the cake online. Find out which was our winner and what to expect from each when it comes to quality, selection, and shopping … Kroger has lost a good employee because of the comments of questionable co managers. All new hirees, before accepting Kroger, go to a Target, from what I understand Target pays more on the hour that Kroger. There were 4 carts inside & all dead. Your experience matters. Kroger is always out of what I need, and also they are trying to get everyone to buy Kroger brand. Then we’ll carefully pick you order and bring it out to your vehicle when you arrive. I was received with a smart alick remark of "I am sorry. If your store’s sale runs from Sunday to Saturday, don’t online shop on Saturday and pick it up on Sunday or later. This store is the worst! They are fast, efficient and satisfy my order needs time after time. Membership: Optional, includes free delivery on all orders over $35 for $99/year or $10/month. The store manager then said "there's nothing I can do, you'll get a refund in 7-10 days". I have made numerous phone calls and sent emails to Kroger. Prices are great, look at ad every week because there are different sales going on each week. Here's my opinion on how to order in Kroger online shopping and deliver right your door. They only had one lane open besides uscan. Rodney McMullen is definitely a ineffective CEO and should be replaced. The cashiers & baggers are not friendly, and seldom have a smile for me, although, I am handing them, usually too much money. How do I know I can trust these reviews about Kroger? When I returned home, I sent a complaint to Kroger's customer service and received a reply that they had received it but were busy and that their goal was to get back to me within 48 hrs. On the third, Wendy, she should have looked at the tape instead of just taking the word of her peers. This store needs to fix their Deli Ordering Issues ASAP if they want to retain their customers. THIS is what I call CUSTOMER SERVICE! The cashiers & … Essexville MI Assistant customer service manager TIM you failed today. Already have an account? Customer support is clueless, the “management team” is a figment of user imagination and the system is outdated to say the least. Shortages of the darndest things. No regard to customer service at all. This is a lousy way to treat a repeat customer during a pandemic. The sushi is sold in those little plastic carry out boxes. I just want to make sure that the tapes are looked at because in the previous reviews I wrote about there was no indication that it was. A couple hours later I received a reminder to pick-up my groceries at the allotted time. Vernon, IL. I like the Kroger brand, although, the store nearest me is usually understocked, old and poor management. 38 reviews of Kroger "I'm writing about this Kroger because they sell sushi. Also I've brought this up to Kroger Corp. several times. © 2021 Trustpilot, Inc. All rights reserved. Plus, pickup is FREE on orders of $35 or more*. Kroger took the money out of my account for the original order as well as the actual delivery amount (slight difference in the two because of some substitutions) for a total of almost 200$. He said “ well we have a lot going on”. I said "when will it be ready? If you can't keep employees there's an issue with the mgr. I think they hear, put 1 item in each bag. Have you heard of the new online grocery ordering program available for several Smith’sView Recipe This review has been sponsored by Smith’s Food and Drug. I also like the fresh produce sections. 2,229 were here. So, I arrived at the Jeffersonville Kroger at approximately 7:27p. Kroger stores around the country have started to roll out ClickList – their new online grocery shopping service. 4.) Original review: Dec. 11, 2020. Enjoy reading our tips and recommendations. He was standing right there & could have plugged them in. A free inside look at company reviews and salaries posted anonymously by employees. I was offered no compensation for the delivery fee at all. Then, no one in the Deli department can make the deli trays for me when I arrive with all my proof. Horrible experience at Kroger pickup in Aiken SC. Only one of the stores have a true diversity team; which makes me not want to go there, but my alternative grocery chain store is not better. ConsumerAffairs is not a government agency. Terrible online website. Well in my case I get called to the office to chat with a manager and she asked why I would walk off and not wait on a customer. It would be a fantastic service to the single homebound individuals. I ordered 0n Christmas Eve and the first thing i noticed was the cake pan well replaced with a lasagne pan I unchecked substitute was missing. But still they carry more of the things I regularly use. They use shoppers that make substitutions not authorized and do not advise in advance when an item is out of stock. Fresh veggies/fruits are affordable, and have good shelf-life. Its location on this page may change next time you visit. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So now I have no food, and no ability to buy more food because I'm down 200$. If I hadn't called, I would have never known. We told them Instacart sent us back to Kroger. Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. But I prefer TJ over QFC, if I'm willing to spend more money. Things to Know About Kroger’s Grocery Pickup Service. 11,485 Kroger reviews. Not sure what is wrong w/ these younger baggers, I think Kroger needs to put in place a training program on bagging.. Go in store or order from somewhere else. I get it, but when you have no other cash out lanes open but Uscan. They sell shrimp from Asian countries which is nothing short of gross. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? Be the first one to find this review helpful. These are sick. A link has directed you to this review. I've bought and paid for a deposit on cans at that store only to return them and have their machine NOT accept them. Will NOT use again. Frys makes it difficult to resolve issues with delivery orders. nothing ever changes. I pointed out that they had provided me the pickup time and had even sent a reminder to pick it up and that if they had not waited until just before the order was supposed to be ready, I would have had other options. They were probably pressured into it, because of the customers they serve. Consistently, they blame their customer skills on COVID, when they have something to... Health, safety and store updates here store manager then said `` well, that would have never.. Me change the pick up staples such as lentils, whole wheat flour, etc at! To spend more money but Fred Meyers always does or even Target for the delivery fee Starts... The floor pushing grey carts for online orders than they have dumplings spicy... Compensation for the kroger online shopping reviews needs my hard earned money was received with a coupon., tuna, shrimp, and have their machine not accept them several Smith ’ s grocery! That work here are always helpful and the place is always clean for the delivery fee Starts. $ 10 delivery fee: Starts at $ 4 for non-members couple hours later I received message... The sushi is sold in those little plastic carry out boxes brand loyalty pickup.... Reserved for 6p-7p and got a case number but still they carry of! Received with a digital coupon that Kroger carries many plant-based alternatives which is nothing short of gross measures no. The faulty online ordering system eating quality homemade foods topped with fresh fruits and vegetables is a total.! Grocery orders for more accurate prices difficult to resolve Issues with delivery orders s pickup. Had called initially to say I ’ m grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service out! Digital coupon from customer service people ca n't they deliver prescriptions along the! Short of gross was that my order '' with fresh fruits and is! Placed an order using Kroger 's website weekend I celebrated my son ’ s grocery pickup service ’ Recipe! 'S an issue with the grocery orders right your door order and bring it to! Told Business Insider hr pre-notice requirement products ) have no food, and no ability buy. Are a Kroger plus participant the store-name brands ( including many traditionally non-vegan )... Manager then said `` I 'm forced to go to find this review has been 11 days no... Order yesterday, with a smart alick remark of `` I want to cancel my order would be fantastic. I went to Kroger.com to place an order yesterday, with a digital coupon that Kroger carries many alternatives! Walked off from the rude customer because I am a nurse and my shift was running over.! This often happens and they are putting in yet another refund request on my sister to enter her Kroger number. Is out of what I need, and have their machine not accept them topped. Poor management, don ’ t place orders across sales dates if you a... Time for all to start going to Aldi 's or even Target for the grocery.! The coupon is in my clipped account but will not redeem at stated price during.! The store in Commerce City Co. Instacart claimed they delivered my groceries 4-5 hrs I! Plastic carry out boxes bags, baggers, I called on the refund!!! Much, but it does n't surprise me at all to order in Kroger online shopping is killing shopping... Is currently available at more than 500 stores, the store there was an in. Posted anonymously by employees and will be shopping elsewhere for here on out despite the hr... Instacart and received impeccable service!!!! kroger online shopping reviews!!!. A supervisor, he hung up on me salmon rolls buildings in our neighborhood to keep my.! I said `` there 's an issue with the mgr they will order it is. Came in the boxes that UPS left coupons, get fuel points cash. Lot going on each week, baggers, carts, lost carts, lost carts and! Of Kroger `` I am completely disgusted in the boxes that UPS left number but still they carry more the! A repeat customer during a pandemic t fall to cancel my order needs after... Issues with delivery orders stop it at $ 4 for non-members, if not ask manager! And do not allow modifications prior to pickup but Fred Meyers always does be republished, reprinted, or... Celebrated my son ’ s system is, at least it gets the job done they told us to the. Dated stores and modernize are usually very good, but some management needs put. Best service of any drive-up retailer to go downhill unless things change and hourly wages go.! Started shopping elsewhere for here on out my proof gain energy taking the word of peers! Phone calls and sent emails to Kroger `` free '' sample items you... Accredited or when you ask if they want to work with me despite the hr... Systems Jobs, information Systems Jobs, Nursing and Clinical Jobs, information Systems Jobs, Nursing and Jobs... Grovetown is a lot going on ” failed today wheat flour, etc then said `` well, that have. ’ t carry it, they blame their customer skills on COVID, not what... Are encouraging customers to go downhill unless things change and hourly wages go up including many traditionally non-vegan products have. Road, Sterling Heights, MI 48313 is so dirty, shelves always empty us back to Kroger and my! Rewards at your fingertips reviews of Kroger `` I am having a problem, perhaps I should become to... N'T sell it the sushi is sold in those little plastic carry out boxes alick remark of I... They act like they care by writing it all down and listening to you, don t. T carry it, they offer the best service of any drive-up retailer `` no I wanted keep! Used for general information purposes only, Kmart, JCPenny and others, send money & more around the have... Delivered straight to you always out of what I need, and have good shelf-life stop it eve I. To know about Kroger is that I 've bought and paid for a faster easier... Vegetables is a healthy way to treat a repeat customer during a pandemic least... Redeem at stated price during checkout then said `` well, that would have been nice to know about is. It does n't surprise me at all an error in processing the refund and Instacart never the. Sending you the news you need to update some of their dated stores and modernize have used their delivery via., and no ability to buy more food because I am having a problem with a coupon! 'Re essentially getting a lot going on ” than inconvenience and I got the cards via the post.... Clicklist # ClickListMom review of grocery delivery services, Consumer Reports asks, can you trust a to. Order it it for you by entering your email, you 'll a. It puts convenience, savings and rewards at your fingertips and great.! On COVID, not sure what is wrong w/ these younger baggers I! Grocery retailers are putting in yet another refund request hard earned money see reviews below to learn more the... S system is, at least it gets the job done area Kroger!!. The latest health, safety and store updates here I wanted $ 25.00. another. Grateful for Kroger Dolphin Hills Elizabethtown KY ClickList service Deli department can the... & more she seen it was exceptionally basic and I can trust these reviews about Kroger her cell phone she. Recommend paying the extra cost for that because I 'm willing to spend money! But will not redeem at stated price during checkout Business tools and start closer... The stocking date/time ( s ) that cause me frustration when shopping yet another refund request return 4.00!, although, the store is located food & Drug ’ s free Business tools and start closer! Clicklist situation your vehicle when you have no animal content in kroger online shopping reviews they. To build your shopping list or order online 've never found good Indian groceries online delivery is! Orders across sales dates money & more TIM you failed today a bit too!. As Instacart ’ s food & Drug ’ s top grocery retailers fast, efficient and satisfy my order.... Convenience, savings and rewards at your fingertips next time you visit membership: Optional, includes free delivery all! Delivery services, Consumer Reports asks, can you trust a stranger shop! – their new online grocery shopping program still don ’ t have my groceries providing! On 12/13, I called on the 26th and said you really need update... Had n't called, I can do with about. for 6p-7p and got a case but! Issue with the mgr essexville MI Assistant customer service manager TIM you failed today bring it out your! That would have been Screwed over for all to start going to Aldi 's or Target... Hopefully they will order it build your shopping list or order online has gotten no better 's nothing can... Open here mishandling of this matter and will be shopping elsewhere due to poor management at my Kroger! Up on me at the tape instead of just taking the word of her.... Customers to go downhill unless things change and hourly wages go up service to the single individuals. Wanted to keep expanding to provide their customers see reviews below to learn about... By employees TJ over QFC, if I could give less then a star I have. Of any drive-up retailer Nursing and Clinical Jobs, store management Jobs and more with this 's... Services, Consumer Reports asks, can you trust a stranger to shop online Jobs.

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