or see www.caa.co.uk – Referring Your Complaint to the CAA. Please note fees and exclusions apply. If you have already booked, we will let you know about any changes as soon as we can. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Please select a range of dates for your holiday. Grand Lido Negril Au Naturel All-Suite-Resort. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. Failure to do so may limit your rights under the Package Travel and Linked Travel Arrangements Regulations 2018. Please note that forms must be completed and returned to us within 5 days of booking. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passenger’s booking Passenger full name, date of birth, gender, itinerary. Where applicable, you must pursue the airline for the compensation or other payment due to you. If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. At check-in each room must have at minimum one adult aged 18 years and above in the room. More information on key rights under Directive (EU) 2015/2302 below: “Travellers will receive all essential information about the package before concluding the package travel contract.”. 70 days to 57 days (inclusive) before departure date, 56 days to 37 days (inclusive) before departure date, 36 days to 22 days (inclusive) before departure date, 21 days to 15 days (inclusive) before departure date, 14 days to 0 days (inclusive) before departure date / No show. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. Guests travelling between 19th-25th February 2022 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 19th December 2021. I am very, very disappointed in Sandals. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation. If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. Click once to choose your departure date, then choose your date of return. Book your vacation and pay required deposit. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. If you cancel an “accommodation only” booking you will lose your deposit and will incur further penalties in relation to the accommodation. In some cases, where we are unable to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. 9.1 Sandals Loyalty & Travel reservation Revisions made 30 - 15 days prior to arrival which include but not limited to changing dates, reducing nights, reducing number of rooms and downgrading room category/ies will attract a penalty fee of $200 per person. We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. All accommodation is based on the category stated which may be located in any part of the hotel. In the event that you do not inform us we shall assume that you wish to cancel your holiday and receive a full refund of all monies paid. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. We were told that according to their cancellation policy we were not entitled to any refund, a $5,600 loss! This agreement and our services shall be exclusively governed by and construed in accordance with English law. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. This is only applicable to the land/room portion of the booking. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. We are also a member of the Association of British Travel Agents (ABTA), membership number Y6413 (our “ABTA Membership”). Terms and conditions apply which affect your legal rights. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, https://www.sandals.co.uk/terms-conditions/, https://www.legislation.gov.uk/uksi/2018/634/contents/made, https://www.sandals.co.uk/privacy-policy/, https://www.sandals.co.uk/contact/?tab=representatives, http://ec.europa.eu/transport/air-ban/list_en.htm, https://www.sandals.co.uk/general/privacy/. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. For guests travelling from LONDON please note: British Airways operate flights to all destinations from London Gatwick Airport, with the exception of the Bahamas and from 19 April 2021 Barbados, where flights operate from London Heathrow Airport. your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care; or, your illness, injury or death was your own fault or fault of any members of your party, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Offers may not be applicable to group bookings. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk. If your actions or those of a member of your party cause damage to the accommodation in which you’re staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Guests travelling between 12th- March-11th April 2021 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 25th January 2021. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. This applies to children and babies. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation. I finally got a cancellation confirmation in early March, March 3rd actually. Lock in your next vacation with our flexible and affordable no fees and no interest payment plan! If you want to cancel your holiday and we are not at fault, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. Additional protocol and guaranteed cleanliness standards to ensure heightened health and safety measures for guests seeking peace of mind in the Caribbean. Full details can be obtained from the ABTA website (www.abta.com). Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). Please note that whilst we try hard to meet the needs of every individual, Grand Pineapple Beach Negril, Sandals Regency La Toc Golf Resort & Spa, Sandals La Source Grenada Resort & Spa and Sandals Ochi Beach Resort are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. The amount may be dependent on how close to departure you cancel. acrevery. We are not sure when we can reschedule so I asked for a refund. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. Sandals is sticking to their policy and we were aware of the policy when we booked. Where in cancellation policy does state when sandals cancels!!!! You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. 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