unreliable, late and inconsistant. GB. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Complaints If you need assistance with a lost item, a complaint or you have a report to send to Arriva, you can write to us. On a sunny day arriva bus is like sitting in a greenhouse. When waiting 20+ minutes for a bus at peak times (a regular occurrence), expect it to be a single decker where everyone is packed together like sardines. I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Very rarely late and when they are its only because of traffic or situations out of their control. I've made a complaint but I'm not happy with the reply. What is the depot disciplinary procedure? ARRIVA buses are a joke. if the bus is late, the driver is not at fault unless and official complaint … My daughter has a ticket valid until the 23rd December. What can I do now? Read 4 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore NICOLA BEST 2 reviews. college stundents use this service and so do people with jobs. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Arriva Bus Help Portal. Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. Tempcover says it used more than 3.2 million tweets from May 31 last year to June 1 this year to find out which public transport operators in the UK are getting the most complaints. On a consistent basis, buses are late (often up to an hour) or simply don't run at all. Please fill out complaint form at the bottom of this page (Subject: Complaints) or send it to us by: e-mail on: reklamacije@arriva.com.hr. GB. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form … To make a complaint, please contact our Customer Services team by clicking here. Welcome to Arriva UK Bus. Read reviews of Arriva, share your experience and resolve your issues. Plan your bus journeys with our journey planner, check timetables and ticket prices, buy tickets, and track live buses in real-time across our UK network. Share your reviews of Arriva Bus Travel and help yourself and others to make comparisons on these and other travel companies. Glassdoor. Rate Arriva’s value and service. Initial Arriva complaints should be directed to their team directly. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk Drivers were pleasant and chatty before the virus and have been professional (and quieter!) Arriva couldn't get any worse if they tried. Arriva has cancelled a service as stated below, even though there are issues due to … Select a region. Arriva Bus Help Portal What is your complaints procedure? Does not tell you where the bus is. Arriva help - frequently asked questions about Arriva. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form online or you can call us on the phone or you can write to us. since. No masks welcome on board with Arriva The driver was carelessly letting people with no masks on the bus, despite there being signs everywhere saying they must throughout the journey. Cons: 754 is nearly always late, cancelled, no bus, poor timetable, drivers chatting too much on handover, leaves early or very rude driver. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sometimes this can take some time, particularly if we need to talk to a driver, but we aim to get back to you within 10 working days. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Buses regularly don't turn up with no explanation. post on the following address: Autotrans d.d., Služba podrške prometa i prodaje, p.p.288, 51000 Rijeka If you need assistance for a complaint or you have a report to send to Arriva you can write us. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. Arriva buses are runinging a adequate bus service but just 2 minutes before or after arriva bus Stagecoach are operating a much better bus service I am making a complaint about an Arriva Bus Company Driver. Initial Arriva complaints should be directed to their team directly. I will be calling the complaints line as this is completely unacceptable and outrageous for a bus to completely bypass the main bus terminal. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Arriva Bus Help Portal. New app shambles Cannot get the same info that was on the old app. Arriva couldn't get any worse if they tried. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Join the 733 people who’ve already reviewed Arriva Bus (UK). You would like to make a complaint? The app constantly says it is valid on another device or shows nothing at all. The relevant organ for settling out of court disputes related to services provided by Arriva RP is the Train Passenger's Ombudsman. if the bus is late, the driver is not at fault unless and official complaint … Please note our press line will be unable to help with customer timetable enquiries, complaints, lost property or any other service-related matters, to contact customer services please fill out this form or … Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. " You get a free travel pass for all buses and the metro and there is a great rewards site also " ... Glassdoor has 215 Arriva Group reviews submitted anonymously by Arriva Group employees. if the bus is late, the driver is not at fault unless and official complaint … A bus just came 8 minutes early and drove off right in front of me when i have places to me. It takes me well over an hour and half to get home from work most nights because buses are late. Select a region. Read 1 more review about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Matt 2 reviews. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. If we can't give you an answer straight away we may need to launch an investigation and get back to you. I am making a complaint about an Arriva Bus Company Driver. Running late is no excuse, nor is Covid as the bus was empty. UK's worst bus operators are said to be First, Arriva and Rotala while the worst train operators are Southern Rail, Great Northern and Thameslink. Arriva are a joke, 3 buses not turned up in 3 weeks without any way of knowing where the dam bus is. Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you. Small Pros & Big Cons Pros: 320 service solid. By consistent I mean if 1 bus a day is on time it's a massive talking point for my colleagues and I … If you need assistance for a complaint or you have a report to send to Arriva you can write us. Complaint. The whole process should take no longer than 10 working days. college stundents use this service and so do people with jobs. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. Your experience can help others make better choices. Kent Travel News. No complaints I use a bus for work (Woking, route 91) and have done for years. Southern Counties North West and Wales North East and Yorkshire Midlands Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey. Buses frequently are late or don't turn up. News alerts Sign me up for news alerts. Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. But as a arriva click driver you … Complaints and claims which do not contain a full name and address of the claimant (§ 8 section 1 of the Resolution of the Council of Ministers of 8.01.2002 – Journal of Laws No 5 item 46) will not be processed. college stundents use this service and so do people with jobs. Why shut down the old app when the new one isn't ready yet! Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk How do I make a complaint? Can I make a complaint on behalf of someone else? Kids standing out in cold for ages. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. About. When they do turn up they stink and are overcrowded. They will investigate the issue and provide customer services with an official investigation result. Early start 9am late finish 8pm. Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. 1, 4, 5 and 6 are completely unreliable. Skip to main content. What should I do if my bus driver is rude to me. Arriva couldn't get any worse if they tried. Read 3 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Katie Blackey 1 review. unreliable, late and inconsistant. Do you provide compensation if a bus fails to turn up and I have to use alternative transportation. To send us your request, fill out this form and send it. The app is an absolute disgrace. Compare Arriva with other companies before you buy. Arriva (former Autotrans) is the leading scheduled coach service operator in western and coastal Croatia and a member of the international corporation Arriva by Deutsche Bahn, present in 14 European countries. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Contact Arriva Bus customer service. Where can I submit information concerning helpful drivers? Unfortunately for me I need to use Arriva for commuting to work, as trains are simply not an option for where I am. Arriva is possibly the worst bus service in Milton Keynes. GB. As a bus service arriva run regularly and i haven't encountered problems with the schedule. The app is an absolute disgrace. How do I make a complaint? Can I get on Arriva buses in my disability scooter? The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Girl left with concussion after hitting head during Arriva bus journey. unreliable, late and inconsistant. Nothing was said to the passengers about this when they were getting on the bus, nor did they mention any health conditions. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. I'm working, wife on medication kids losing vital education. Normal bus drivers hours are Monday to Friday and get 10.70 and get a £11.00 an hour on Saturday. To make a complaint, please contact our Customer Services team by clicking here. Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk Contact Arriva Bus customer service. Is like sitting in a greenhouse launch an investigation and get back to you late and when they are Only! Of knowing where the dam bus is like sitting in a greenhouse of... 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