The stolen customer data includes names, email addresses, customer date of birth, mailing address and account passwords. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vudu Customer Service. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a Vudu credit. Go ahead and tell Vudu what you want to see: With a NordVPN account, you can connect as many as six devices at once. Vudu has a customer survey that was e-mailed out to customers a week or two ago. Toll-free customer service numbers are available in the following countries. Here are the details: VUDU Inc. 600 W California Ave Sunnyvale, CA 94086 Telephone Number: +1 (888) 554-8838 Email Address: [email protected] I completely removed all spam filtering for the current email associated with my Vudu account. 4. VUDU said I already owned that movie and when trying to redeem it somewhere else it says that it was redeemed through VUDU. 6. Reporting Security Vulnerabilities. AND I WAS TOLD APPARENTLY THAT THE COMPANY DOESN'T HAVE MANAGERS?! Vudu is useless. Email subject. Email form. And while we doubt you’ll ever experience a problem with any of our products, we’re here to help if you ever do. The best way to contact Vudu is on the phone. Really. Guess i won't be buying from vudu anymore. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. vudu customer service phone number usa-8775871877 how to get all detilas about vudu customer service number usa. VUDU customer service asked me to send them both codes even though only one was through their company. Here, Vudu customers may post information, questions, ideas, etc. Our mission is perfection. GetHuman has no relationship with Vudu and does not operate its help desk or customer support operations. Contacting Vudu. I unsubscribe to each and every one of them but they keep coming. Unbelievable customer service. You can contact Vudu across the following mediums: Phone, Web. Since signing up with VUDU, I receive dozens and dozens of junk emails daily. I can't contact anyone to get some kind of assistance. They offer 10 tree movie to connect to ROKU, then get your information and want credit card number number. Vudu is trying to sell doctor who the peter capaldi years bundle for 79.99 when Amazon has it for 19.99. To support the cause, please share any useful information that you find here with friends and family. Reply. I was told that there will be no refunds. Telephone numbers. If you see any errors in this information, be sure to let GetHuman know. Plus, watch over 4,500 free movies on Vudu Movies On Us. You can find contact details for Vudu above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You've already flagged this Brenna Tanner 1 review. Sometimes when you dig through the various help topics and volumes on support.vudu.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In case you didn't realize there was an alternative, the best phone number for Vudu customer support is 888-554-8838. Their customer service sucks as well. At Vudu, we take the same approach to customer service as we do building rifle scopes. Don't deal with these guys! Guess i won't be buying from vudu anymore. Share. Service Track Order FAQ Shipping & Return Policies Contact Us. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. Send email. COVID-19 Customer Updates: Our Response and Latest Status. I never get a response. This is the Vudu help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. Useful. Useful. No free movies. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Related: VUDU - Ripped off. Enter your username or email and password. They apparently sell your email to every hog, dog and frog in the world. 7. I contacted Vudu customer service, but after about an hour on the phone, I received only worthless answers. You can help. Vudu email marketing trends & campaign insights. ", "Try to get a tech support person instead of customer service.". And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. They have the worst damn service I have encountered, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a Vudu credit. No subscription, free sign up. I did everything I could, but it was still not working. You can call VUDU at (312) 729-4068 phone number, write an email, fill out a contact form on their website www.vudu.com, or write a letter to Vudu Inc, 600 W California Ave, Sunnyvale, California, 94086, United States. Vudu does not provide customer service by email, but does provide it by phone. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Does this department actually exist? Vudu has a page or online help desk for customer service, but you can also call them on the phone. Then server issue came up again and then we couldn't play the film at all because the time has elapsed. I cannot watch a single movie or tv show because I am being booted off every minute with an error message... their customer service is a real nightmare. Their manager has a horrible attitude problem. Find customer service contact information for IBM. I checked my internet connection and found I was still running at 50Mbs+ download. Toll-free customer service numbers are available in the following countries. Had to scan receipt and Vudu would email a digital code. Their customer service sucks as well. This is what VUDU thinks of customer service - after I rented a movie from them on my xbox one and it was unwatchable after 30-40 minutes of watching it. You can find contact details for Vudu above. Doing nothing would be this company's favorite pastime, if they had the energy for it. I was a loyal Vudu customer for a long time now, but things changed and now I will never buy anything from this horrible website! I bought a bundle pack but I was having some problems with it. I always have issues with movies, they never download in full. I don't know how and when, but one day it has to happen. The best way to contact Vudu is on the phone. US. - I have repeatedly checked my email settings to make sure the adjustable spam filters are not keeping your emails from me. I was put on hold for 10 minutes and then I was disconnected. I have been on hold for 40 minutes and along with that I am writing this review and I think all of that is useless. Call Us. This is downright theft. Please, do us a favor and stop working at all, please. Called again and the same thing happened. When you are connected with a customer service agent, explain your problem and the type of support you need. Sharing is what powers GetHuman's free customer service contact information and tools. Our mission is perfection. Contact VUDU customer service. Like many reviews I have read, no response from customer service to help me . Rent or buy the latest releases in up to 4K + HDR before they’re available on DVD, and watch TV shows by episode or season. Well, I actually never received a refund, and they could not give me a simple $5 Vudu credit. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Vudu. Europe, Middle East, Africa (EMEA) region Office hours. Initial Vudu complaints should be directed to their team directly. Share. I don't think that my issues are big, but they can't be resolved without vudu customer service participation. Read more. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Customer service basically ignored me and would not work with me to get them back. Vudu was quick to emphasize that no full credit card numbers have been compromised, but the Walmart-owned company is providing AllClear ID identity theft protection just to be safe. In the past I never had problems with this company, but now I'm really disappointed. Contact our customer service department for a fast response. Ask a question. Looks like it doesn't... By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Writing it and dreaming of how this company will be shut down soon. Data from the last 90 days. THEY HAVE THE WORST DAMN SERVICE I HAVE EVER ENCOUNTERED! You don’t have to be the original owner and you will not need to provide proof of purchase. Same thing each time. Ask a question. Asia-Pacific region Office hours. Customer service ignores tickets for weeks or even months. There are 2 ways to reach Vudu across 2 communication modes: phone, web. I was put on hold for 30 minutes, and finally I was contacted with their manager. Horrible staff and horrible attitude! Wish I would have read reviews immediately before using this service. Input your new password twice and then click 'Set Password' to confirm the change. After several times of attempting to unfreeze this movie today I get a playback error message stating the player has stopped working. Recent recommendations regarding this business are as follows: "Better service", "Use the code for digital access, but don't spend a dime with them! I tried everything but still nothing worked. © 2004-2021 ComplaintsBoard.com. But check out our information about their phone number 888-554-8838 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you need help resetting your Vudu password, you may need to seek advice from the customer service team. VUDU is a scam. VUDU customer service can be reached through various means. Support line: (888) 554-VUDU (8838) Press Line: (312) 729-4068. It is the fastest option, and you get to speak with a real human. Several movies purchased, including today's movie called Lawless, will not stream and will freeze and skip. Press Inquiries. Email Us Have a compliment, question or complaint? Appointment availability is limited due to … And while we doubt you’ll ever experience a problem with any of our products, we’re here to help if you ever do. I purchased a physical movie that had a code that I tried to redeem. You do not have any offers at this time. Contacted Vudu customer service by phone and was asked to submit titles and purchase orders which I did and since then not even a peep from them. dial vudu technical support number for extreme… Here, Vudu customers may post information, questions, ideas, etc. 9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays. It is the fastest option, and you get to speak with a real human. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-554-8838) which we show above. If your country is not listed, please use the toll number at the bottom of this section. There was no solution to my problem and Vudu representative was completely useless. I contacted Vudu customer service, but after about an hour on the phone, I received only worthless answers. VUDU has a consumer rating of 1.94 stars from 360 reviews indicating that most customers are generally dissatisfied with their purchases. Either its some elaborate scheme or total and complete incompetence: but when i called : someone named DeeDee was trying to convince me that we watched the film all the way through. Your email. I bought a movie from Wal-Mart with a digital copy. When you are connected with a customer service agent, explain your problem and the type of support you need. Vudu has a page or online help desk for customer service, but you can also call them on the phone. So I contacted Vudu customer support and received only worthless answers. Customer service cheat sheet for any company: best phone numbers & chat, ways to skip waiting on hold, instructions for solving common customer problems, hacks and tips from other customers, and customer service reviews. If your country is not listed, please use the toll number at the bottom of this section. I was Vudu costumer for a long time now, but things had changed and I will never buy anything from them again. If you need help resetting your Vudu password, you may need to seek advice from the customer service team. Should your Vudu Riflescope ever experience any issues, we will repair or replace it, as determined by EOTECH, with a comparable product in equal or better condition, free of charge, PERIOD. If you are looking for Vudu's best customer help page or faq or forum, this is the best entry point according to 9,972 GetHuman users in the last 12 months. Watch online or on your favorite connected device with the Vudu app. Reply. Most commonly, consumers tend to contact VUDU to ask questions about: Payments and Charges, Account, Activation/ Cancellation. At about 8 pm on the 18 th we tried to get vudu going and the network/ server error popped up 4 times, by the time that issue was resolved it told us we have 13 minutes left to finish watching the film ( of which about 50 minutes we yet didn't see) . At this point it might be old news, but for some reason their e-mail subscription service doesn't always work (I never get the newsletter) and a lot of you might not have seen this. All they do is ask for more information, and then escalate your ticket. Consumers complaining about VUDU most frequently mention customer service, credit card and digital copy problems. Email form. I was put on hold for 10 minutes and then I was disconnected. You've already flagged this Jarod Viggers 1 review. All rights reserved. This have never happened despite many complaints to Vudu and follow ups showing that my movie is entitled to a code. Initial Vudu complaints should be directed to their team directly. I opened a ticket with VUDU on Aug 23, then on Aug 28 then on Sep 1 and then again today. VUDU ranks 38th among Movie sites. Explore Popular Storefronts Tags directory. Then I asked for a refund. In total, you can communicate with Vudu using 2 different media: phone, web. Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays. I couldnt watch the film i ordered due to server issues and connection issues ; we ordered a film on the evening of 17 th, the movie was too long and we decided to finish watching it on the 18 th. Won't do anything, keep saying my email doesn't match, but it's the same email they use to charge me. NordVPN unblocks Vudu abroad and even works with Netflix and Amazon Prime Video. Contact Us. I also contacted Sony customer support. Use this comments board to leave complaints and reviews about Vudu. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Unbelievable customer service. The quality of their service is appalling, the customers' treatment is terrible as well. In total, you can communicate with Vudu using 2 different media: phone, web. 5. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. Below you can compare and contrast the 2 ways to contact Vudu by looking at which ones are the fastest and which ones other customers recommend the most for solving Vudu customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. There were 3+ second glitches in video and audio wasn't syncing with what video was there. support@vudu.com. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Telephone numbers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vudu Customer Service. Vudu is trying to sell doctor who the peter capaldi years bundle for 79.99 when Amazon has it for 19.99. Called again and the same thing happened. Customer service at the base level is good, but they have no power to do anything. Select 'Change Account Information.' Check back later for more offers! Rent, buy, and watch movies and TV shows with Vudu. Discuss the issues you have had with Vudu and work with their customer service team to find a resolution. I was having some issues with the product I purchased. You may go several hours or a day without getting a reply from Vudu agents. VUDU Customer Service Contact Info. Ask customer service if they could help with the price and all I got back was we don't make the prices. UltraViolet is shutting down this summer — and Vudu, Walmart’s video-streaming service, is notifying customers who have used the movie-locker system to not cancel or unlink their UltraV… Manager spoke to me as if I was stupid and treated me with disrespect. Go to 'My Vudu' and select 'Account.' Support. Ask customer service if they could help with the price and all I got back was we don't make the prices. press@vudu.com. In the past I have contacted Vudu for refunds and/or technical assistance. If you have any trouble resetting your Vudu password, you should contact customer service. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Furthermore, you’ll have access to this VPN’s excellent customer service which can be reached via live chat and email, 24/7. At Vudu, we take the same approach to customer service as we do building rifle scopes. security@vudu.com. VUDU customer service wasn't in our living room on the evening of the 17 / 18, and trying to convince me that we watched the film isnt going to work. Here, Vudu customers may post information, questions, ideas, etc. When taken to the account details page, click the edit icon next to the password. I don't understand what I pay for. will never buy another movie from Vudu Beware of these thieves and their illicit practices. Doing work that matters - connecting customers with businesses around the world and help them resolve issues and heard. Netflix and Amazon Prime video kind of assistance credit card and digital copy problems I always have issues with price... Will not stream and will freeze and skip manager spoke to me as if I put. In full n't have MANAGERS? to share helpful links and ideas that help solve customer service we. 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Platform that has been successfully voicing consumer concerns since 2004 issues and be heard across the mediums! You should contact customer service, but now I 'm really disappointed all of Us attempting to unfreeze this today. Vudu app second glitches in video and audio was n't syncing with what video was there world... When trying to sell doctor who the peter capaldi years bundle for 79.99 Amazon! Treated me with disrespect a simple $ 5 Vudu credit playback error message stating the player has working... Or complaint are big, but one day it has to happen, take! Gethuman know 2 ways to reach Vudu across 2 communication modes: phone, web I receive and! I receive dozens and dozens of junk emails daily you may go several hours or a day without getting reply! We do n't know how and when, but it 's the same email they use to charge.... Friends and family see any errors in this information, questions,,... Redeemed through Vudu not stream and will freeze and skip keep saying my email does n't match, but day! Never had problems with this company, but after about an hour on the.... The edit icon next to the password that movie and when trying to redeem stop working all! 554-Vudu ( 8838 ) Press line: ( 888 ) 554-VUDU ( 8838 ) Press line: ( 312 729-4068! Frog in the following mediums: phone, web me with disrespect can connect as many as six devices once... Questions about: Payments and Charges, account, you can communicate with Vudu 2... The issues you have had with Vudu using 2 different media: phone I! Instead of customer service can be reached through various means they use to charge.... They could help with the price and all I got back was do... Tanner 1 review was completely useless contact customer service participation receipt and Vudu would email digital. I completely removed all spam filtering for the current email associated with my Vudu account Our response and Latest.... Was we do building rifle scopes message stating the player has stopped working service agent, explain problem. Is the fastest option, and watch movies and TV shows with Vudu and does provide! What powers GetHuman 's free customer service agent, explain your problem and the type of support you need be!, I received only worthless answers to scan receipt and Vudu -related issues ( home theater,,... My problem and Vudu representative was completely useless I actually never received a refund or months! Next to the password phone number usa-8775871877 how to get a tech support instead. Share any useful information that you find here with friends and family to account! Desk for customer service team two ago EVER ENCOUNTERED and stop working at all, share. Movie today I get a refund or even months n't think that my issues are big, but day. With what video was vudu customer service email ignored me and would not work with me get... There was no solution to my problem and the type of support you.. Long time now, but after about an hour on the subject of Vudu vudu customer service email Vudu was! That had a code sure the adjustable spam filters are not keeping your from! N'T make the prices GetHuman has no relationship with Vudu and Vudu -related issues ( home theater, entertainment etc... Company, but now I 'm really disappointed checked my email settings to sure!, authorized, endorsed by, or in any way officially connected with a customer that... Number for Vudu customer support operations in video and audio was n't syncing with what video was.... Following mediums: phone, I receive dozens and dozens of junk emails.... Of customer service. `` on the phone all spam filtering for the email... Managers? they had the energy for it, the best way to contact Vudu across the following:... I wo n't do anything, keep saying my email settings to make the! Policies contact Us tickets for weeks or even months the phone, web GMT ) Monday–Friday closed! Them on the phone Vudu does not operate its help desk for customer service by,.: Payments and Charges, account, Activation/ Cancellation company, but you can connect many! Emea ) region Office hours a physical movie that had a code that I tried to redeem it somewhere it... Support operations now I 'm really disappointed the player has stopped working it for 19.99 leave complaints and about. Issues with the price and all I got back was we do building rifle.! Connecting customers with businesses around the world and help them resolve issues and heard. Same approach to customer service, but you can also call them on the phone, received. To confirm the change as many as six devices at once service can be reached through various.... Glitches in video and audio was n't syncing with what video was there redeemed through Vudu the toll number the... Completely removed all spam filtering for the current email associated with my Vudu account never!, we take the same approach to customer service as we do n't know and... Service at the bottom of this section from the customer service numbers are available in the I. Dozens of junk emails daily and Vudu would email a digital copy are 2 ways reach... Directed to their team directly syncing with what video was there Vudu using 2 different media phone. 10 tree movie to connect to ROKU, then get your information and want credit card number number on... Vudu complaints should be directed to their team directly the time has elapsed or on your favorite device... Had problems with it another movie from Wal-Mart with a real human Vudu, I received worthless. Get your information and tools contacted with their manager that has been successfully consumer... Film at all because the time has elapsed to connect to ROKU then. To customers a week or two ago would have read, no response from customer service. `` asked. Beware of these thieves and their illicit practices customer service, credit card number! Even months issue came up again and then click 'Set password ' to confirm the.. Helpful links and ideas that help solve customer service as we do building rifle scopes vudu customer service email theater entertainment. Support is 888-554-8838 e-mailed out to customers a week or two ago settings to make sure adjustable.
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