I made a reservation on autoeurope.co.uk for my forthcoming trip only for the payment to fail at the last hurdle with a payment error of sorts. They initially offered a credit voucher then withdrew it. This will provide an honest view of the satisfaction level and the high-quality, exemplary service we provide to our customers and clients. As it was 4:30am, I attributed the failure to website maintenance. This is not to mention the stress that affected her for the whole of the holiday as she needed to drive instead of myself.Auto Europe have refused all my entreaties for the return of any of my money citing their entitlement not to honour the contract in the circumstances.It is reported that there are 20 million UK license holders whose license is out of date Their only offence is under section 99.5 of the RTA(1988).I consider the action of Auto Europe to be completely unfair, unreasonable and unjust. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. No car, stranded at airport. I learned how to use the airline seating resevation system called sabre. I tried again at 05:30 and this time payment was confirmed. I've used Auto Europe for years. All links for complaint given to me are dead ends! Strengthen your review by uploading photos & videos. Auto Europe offers the Refundable Excess with Super Cover package to its customers. Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. but when I booked a van and tried to cancel 45 minutes after booking (3 weeks before), they told me there is no cancellation for vans in AUgust-september.and its written in their terms (in the 6 pages terms). Easy to recommend them - very efficient! Reviews > Auto Europe Car Hire Our Review of Auto Europe Car Hire. Auto Europe Car Hire. However, when I submitted a claim for a couple of scrapes I was told there was no cover as 1) was whilst parked and 2) was whilst reversing and my fault. The pros of car hire insurance are that it makes it cheaper to claim if your rental car gets damaged, and the monthly premiums are usually low. 4.4. autoe urope.it. We rented with Auto Europe in Switzerland for 4 weeks, we had to return the Car after two weeks because of Covid 19 and they will not repay the 2 weeks we weren't able to use the Car. Although it was mentioned in the sam epage with the car I booked. Do you agree with Auto Europe US's TrustScore? Auto Europe made unavoidable cancellation very easy! © 2021 Trustpilot A/S. Basic European car rental insurance coverage is as follows: Third Party Liability - Car rental damage done to people and things outside of the rental car. Auto Europe are currently refusing to pay us an excess insurance claim on their Zero Excess deal (which is displayed prominently on their website) and our experience may be useful as a warning to others; we would certainly have liked to have been warned. I have used Auto Europe many times and their service has always been top class. Brought this up with Auto Europe as they were whom I'd placed my original order and they have been no help at all. Easy to use and understand website and booking process. Total rip off. Do you agree with Auto Europe US’s star rating? We invite you to take as much time as you like to read through the verified Auto Europe reviews available on our site. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival.SCAM. 935 reviews. Read 1 more review about Auto Europe UK Do not use. I paid for insurance with Auto Europe (voucher number 5157419) but when I picked up the car from the hire car company (Europecar) they said that they do not recognize auto Europe’s insurance and so I paid for insurance twice. Would you like to add a photos or videos? I booked with Auto Europe. Your browser does not support embedded videos. they provide quotes from the main rental companies, and they are open about what is included and what is not. By signing up to Auto Europe you wave a lot of rights like the right to cancel and not be charged. Easy to order, fair prices and cancellations are as described. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. 343 helpful votes. AE have not only retained the whole fee they also gave me no help whatsoever and would not re-assign the agreement. Fire Liability - Car rental damage coverage in case of mechanical fires. We bacisally had no choice. He also was unable to process a refund until the hire purchase had ended. Avis would not even add my wife as an additional driver. If you read the T&C's they say it covered for the full amount. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. And their misunderstanding, believing that Europcar was at fault is bewildering. Always great. auto europe are a respected broker. Hired a car through Auto-europe, which was booked at Europcar at bologna airport. First, you will need to pay the excess directly to the car hire company. This reflects badly on them. autoe urope.it. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. In the end I rented through another company but they secretly charged my card. All of Auto Europe’s basic rentals include fire insurance and third party liability insurance, which covers damage to everything outside of the vehicle. 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. Really poor customer service. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. A shambles of a company! Thieves. (Editted) The generic response below only highlights the LACK of customer service. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. 39 Commercial St., Portland United States. Told me to read the small print! Paid and quoted one price with Full Insurance and then on collection of vehicle was informed that I had to pay a further amount of money for another insurance to cover everything. you dont rent from them. This is double what I pay in Lanzarote for the same vehicle for two weeks. they also show you what company the quote is from. I've been home 4 weeks and seen no refund of deposits. I am lucky enough to travel several times a year in Europe and I will NEVER USE this company again. Affordable excess refund is one of the reasons I always choose Auto Europe. The most enjoyable part of the job was making the sale. When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! I know it says in the Contract that there is no refund for early returns, but common, this is a unprecedented situation and absolutely not acceptable. I’m hoping this publicity at the least would serve notice to others about this risk. Won't be booking with Auto Europe again - highway robbery. Thank you. They regularly throw in … Book direct with hire companies and you have more rights. I was then asked if i would like to book another car for the day before.Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. Car hire in Spain. Pardon ?! The money I paid in advance for a service which one THEY wouldn't let me use!This is a crime, isn’t it? So £125 paid for absolutely nothing. Should the car hire company charge you the excess caused by theft or damage to the vehicle, you may make a claim for the refund of this sum from Auto Europe after the rental. All Auto Europe Car Rentals include liability and fire insurance at no extra cost. Always check your card statement: charged for non existing rental. This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. The Ryanair of car rental - in the worst way. Y auto europe, however, when I actually picked up the car, I w asked for all kind of extra insurances which I declined. The advent of the internet transformed their business and now Auto Europe offer around 24,000 car hire locations both in Europe … Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. * One or more of these files was not uploaded due to an invalid file type. Having mistakenly booked the hire a day too late, I asked AUTO EUROPE UK if it was possible to change this. Auto Europe have been a leading car hire company, providing car hire right around the world for over 50 years. “ Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. Opening times wrong. Would give this company zero stars if I could.I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. Write a review. Stay away. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. Always double check your card statement, don't trust their email saying that the payment was rejected, they don't send any email after charging your card. Auto Europe has been my most reliable car hire aggregator. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. You will be contacted by email to verify your review. The sign on the wall stated it closed at 7pm. I will never use AUTO EUROPE UK again. If there is any damage, you will have to pay the excess to the car hire company, but you will then be able to claim it back. Much like the US, it is illegal to operate a vehicle without insuring any potential damage to outside property or people, so all of our car rentals automatically include it. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. They will loose out on any of my future bookings. Terrible company. A typical day at Auto Europe would be signing in at work and taking inbound calls o book reservations. Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. It was met with a brick wall and no attempt to help and hid behind the T&C's. Leave this blank if you'd like to publish your review anonymously. My experience is post complaint that was "professionally" blocked by customer services who refused to give me details of an executive of the company to write to. Beware! But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. The voucher was with Hertz and was the same price as Hertz direct but with excess insurance included so I was with pleased with the deal. It cost more than the original hire.When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. !That is no reply at all!! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb. Do you agree with Auto Europe Italia's TrustScore? As this was a technical error, I (as you do) requested a refund for the second booking and to my surprise Autoeurope car responded with "as a goodwill gesture we have to cancel your reservation with a fee of £95" ? We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. Big mistake!! Auto Europe A walk through the Old Town is a step back in time with many of the most important landmarks set around the 13th-century Sé Cathedral. 2. Would avoid at all costs. Auto Europe are thieves. Do you agree with Auto Europe Australia’s star rating? People should not pay any money in advance for car hire abroad whatever the inducements although pre booking is usually financially advantageous. Auto Europe are one of the world's leading car hire brokers and offer car rental in around 8,000 locations worldwide. I travel all over the world and this has been the worst experience of hiring a car. Voucher UK5155069: my card got charged without me being informed. Car hire fee appropriation-Licence expiry My wife and I have just returned from a holiday in Sicily. As far as we can understand, you had that issue directly with the local supplier of the car. Please call our customer service in Portugal - (+351) 308 805 968 between 9:00am and 1:00pm every working day - to check any solution and/or further understanding of the issue. They asked for my credit card and told me it was for the refundable deposit. All rights reserved. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank.I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund.The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. The service is excellent, the prices are often the cheapest and they don't mess you around with hidden charges etc. No refund was given, no possibility to amend the booking to a future date and no credit or discount offered on a future booking. Auto europe always helpful and great customer service unlike other rental companies. This insurance is with Auto Europe and not with Avis. Our expat car insurance covers a range of different expatriate scenarios, and we can provide cover for up to 180 days of European travel – if you have a permanent address in Europe.. Why Choose Keith Michaels for European Car Insurance It is their responsibility to ensure what they sell me is correct. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). And, if the hire car gets damaged, you might need to do two claims. Visit this website autoe urope.it. they are an american company but one word of warning....do not use their.com site as this is info from the states and they do not always know what local conditions might … I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm.I was unable to contact Auto-europe. Really poor out of hours help. She had to make a separate arrangement at considerable cost with another firm. Never got the car, never got a refund. Have only given one star because there is no zero.arrived at airport and didn’t have credit card with 1100 pounds on it.no car,no refund no discussion-Absolute scam-avoid like the plague, SCAMthey write every where "Free Cancellation 48hrs before Pick up". When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. Do not book with them if you want to risk the chance of being stranded at an airport late at night. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. In fact Inter Rent have produced documentation indicating I'd had extras. Keith Michaels provides extensive insurance policies to all of our customers, even if you take your car abroad. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). People have left remarks such as “cheapest car by miles and quick service”, “used for a number of years, always receive great savings” and “always easy, quick and reasonably priced — I keep coming back”. If you take a look at the Auto Europe review feedback on Trustpilot, meanwhile, you’ll find the majority of it rates them as excellent. Lanzarote for the same vehicle for two weeks and they do n't mess you around with charges! 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