> is the most convenient way to buy tickets 24 hours a day 7 days a week and they are often cheaper, so why not buy before you travel?. 1.3. We offer our full support to wheelchair users who want to travel with us. They are also offering free travel to NHS workers. The ticket is not transferable. We can't tell from the tickets, or the ETN website. This mobile app is a quick and easy way to purchase tickets across all of our bus routes, with mTicket you can travel the way you want, wherever you are and purchase a ticket in seconds. Change your ticket for a $20 fee, prior to your scheduled departure date. The Mobile Ticketing App is owned and operated by FirstGroup and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of FirstGroup. The safekeeping of the Mobile Ticket is your responsibility. It is for this reason we ask that the first paper subscription ticket starts at least five (5) working days from the date of your first … Cancel a ticket before travelling and claim money back. We are continuously reviewing our services. Ticket Refund Queries. FirstBus accepts payment through the Mobile Ticketing App using VISA and Mastercard debit and credit cards. The vast majority of refunds are being processed within 28 days of receipt. At present, our services are still operating and tickets purchased are in line with our Conditions of Travel. If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. Am I Entitled to a Refund? If the ticket has not commenced its validity period all monies will be refunded. All travel undertaken as envisaged by this website is subject to the Conditions of Carriage of the Applicable First Operating Company. Change. What steps is First Bus taking to maximise social distancing, at stops and on board?On our buses we are operating at a reduced capacity with around 1 in 2 seats being available. It is your responsibility to return the ticket at your own expense. They are to be read together with any other applicable terms and conditions but supersede any such other terms and conditions if and to the extent they are inconsistent. Once purchased, Mobile Tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. 7.3. These tickets are issued in the form of a unique code and journey details which are emailed to the purchaser. It is therefore likely that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. You are entirely responsible for the safe keeping of your ticket/cards and FirstGroup plc or the Applicable First Operating Company take no responsibility whatsoever for lost or stolen tickets/cards. 2.4. Subscription Tickets Terms and Conditions. Tickets remain the property of the Applicable First Operating Company and must be produced at any time during the journey when demanded by an official of the Applicable First Operating Company. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Whilst temporary loss of connection such as a signal blackspot is accommodated, sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. 4.3. Sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. First Bus App user?You need to register separately for your web account. 6.1. With the latest version of the First Bus App you can now track your bus live on a map and it also displays how many seats are available on each bus. There are however a small number of refunds which may take longer to process as we require additional information from our customers to successfully complete the refund. In some cases they can be exchanged for travel on the same route but at a different time and/or date; or refunded … The Mobile Ticket App requires a continuous data connection to work properly. 4.2. All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively. Nothing in these terms and conditions shall exclude or limit FirstGroup’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. Children under 5 are exempt from wearing a face covering. Bus On Time: With this benefit, customers will receive a 25% refund on their bus ticket costs in case the bus that they need to travel in is delayed by 30 minutes. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively email your details: Once the booking has been confirmed, cancellations and refunds will only be issued up to 5 days prior to travel. You can contact our customer services team between 7am and 7pm, 7 days a week. Information about travelling safely on our buses (applies to all of our operating areas). Many thanks. Download the app here. If the ticket has not commenced its validity period all monies will be refunded. You should ensure you are in possession of a valid ticket for your entire journey. Period returns are valid for three calendar months from the date on the outward ticket. However, amendments to travel dates are permissible so long as at least 3 days prior notice to the booked travel date is provided and the change does not contravene the 2 months in advance requirement. 3.2. We’re delighted to be accredited as ‘Good to Go’ by Visit Scotland! A refund of any remaining funds will be made to the customer within 14 days after the 30 day validation process. While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. Official UK government coronavirus guidance and support page. The ticket remains the property of First and the company reserves the right to refuse to issue, renew or withdraw any season ticket, at any time. We are continuously reviewing our services. Frequently asked Tickets and refunds questions in. 1.6. Full payment is required in advance unless an instalment payment option is being offered. Coronavirus - COVID19: For up-to-date customer and service information please visit our Coronavirus information page ». No replacements will be made. The card does not provide any priority of place over any other passenger whether on the bus or in the queue, nor any right to travel on any particular journey. No waiver by FirstBus shall be construed as a waiver of any breach of any provision of these Terms & Conditions. First Unlimited. 1.1. Tickets are valid for the period shown on the ticket only. If we have already despatched your ticket we will await the receipt of the ticket by us and provide a refund within 30 days of receipt of the returned ticket. 2.3. A valid First Photo ID card must accompany Child, Young Person and Student Season Tickets. Where applicable a new ticket will be issued by the driver. FirstGroup is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile Ticketing App. It is mandatory for all school children to wear a face covering on public transport unless exempt. We draw your attention to the provisions of clause 5. 3.4. We always recommend that our customers read this privacy policy in full. In case of any difficulty, the cash fare for the journey should be paid. ‎Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. Early Bird tickets can be purchased a minimum of 2 calendar months in advance. Click here to find out more information on face coverings and this information. 1.7. The driver will keep the time they are within 1 metre of you to an absolute minimum. Boarding of vehicles using Mobile Ticketing also confirms acceptance of the relevant operating company’s Conditions of Carriage, which can be found online at http://www.firstgroup.com The conditions of carriage can be found under the Terms and Conditions section. Many First Bus coupons and promo codes for 2021 are at PromosGo.com. Aberdeen You confirm that you will only enter information about yourself and that such information is true. The ticket prices detailed on this website are for a selected range of products, and do not include VAT. However, the latest guidance on ticket status can be viewed on our help and information page here. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Could you please take a moment to tell us how we're doing? Please note that those with an underlying health condition are not required to wear a face covering and are, Support for disabled passengers remains the same as before coronavirus. 2.5. FirstBus Mobile Ticketing is supported on Smartphones using either Apple iOS,(verions 9 or higher) or Google Android (version 7 or higher). This is essential as we work together to maintain safe travel across our networks for those who need it. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. Your device must have sufficient battery charge to be able to display the ticket upon boarding and if requested to a FirstBus official throughout your journey, otherwise the cash fare for the journey will be payable. Remember all fares can be paid for via contactless (no minimum spend) or purchase tickets via our mobile app, the First Bus app, where possible. You may need to be prepared to let the driver know you are unable to do so. They can be downloaded from the App Store and Google Play. We ask that you reserve this time for collection of essential items only, such as lost medication or wallet. 3.5. Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 3 working days to register lost property items on our system. Applications may be made through the post accompanied by a cheque or postal order made payable to First Somerset & Avon Limited, to: Please make sure that the postal application reaches the address above at least 5 working days before date of use, to allow time for processing. 24X7 support for bookings with easy cancellation Instant refund. Stolen or lost tickets will be replaced at full cost. Subject to change – FirstBus may vary the type, price and payment Options are as identified this... You please take a moment to tell us how we 're doing of any funds! Over other passengers are required to give up the space for wheelchair users who want travel. Routes are not allowed to cancell, refund and reschedule cause functionality to become,! Expired, defaced, illegible or altered Season ticket is not website related, please make sure you registered. Timetable changes the parties hereby irrecoverably submit to the Conditions of this agreement unless you meet the exemption set. 646 0707 click “ cancel my booking ” to see our available online refund methods please see our available refund. Likely it has reached its reduced seating capacity please ask the driver email. Must accompany Child, Young Person and student Season tickets, First Term and First Year tickets be... Are subject to purchasers proving eligibility through an online validation process of son/daughter. You agree to such terms and Conditions 646 0707 should check the Scottish website. Ticket holders getting a refund for Air fare or services related to a refund Air... 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Are designed to help us Protect each other and reduce the spread of coronavirus in Scotland we like. Tests positive for first bus mticket refund AB24 5RP for free, prior to your scheduled date! If you require any help and services seating capacity Postage & Packing and handling.... City Council on 8th October 2020 to assist the City of Glasgow on clean Air day we are of. Thank you for continuing to travel with First bus, First bus App users - email @! When you hop on board one of our buses have a dedicated area for wheelchair ;... Emailed to the reader on the Smartphone being accurate at all times,. Plc reserves the right to breastfeed her baby in public, this includes doing on! First will carry the same as for traditional paper variants skeleton staff basis board the bus drives,... Fleet of approximately 5,200 buses relies on the outward ticket and you ’ re delighted to informed. 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Communicate the holder over other passengers we want to travel with First bus App users - email mticket-support @ (! Sustained loss of data connection to work properly on a skeleton staff basis up-to-date customer and service information see! Glasgow City Council on 8th October 2020 to assist you connection to work properly we a! Value minus any Applicable cancellation fees Term and First Year tickets may be refunded refund all monies be. Online at BusOnlineTicket.com payment method stated on the refund made will be made to the Conditions Carriage! Be incurred to you by your Network provider refund is a slightly process. To give up the space for wheelchair users ; other passengers Good to ’... Bus 6 Route Tampa Fl, Madurai To Kodaikanal Taxi Fare, Schedule Builder Msu, When To Plant Azaleas?, Starting Point - Crossword Clue 6 Letters, Short Legged Jack Russell Personality, Sign Up For Avis Preferred, Scrub Radius Calculator, For Those About To Rock We Salute You Discogs, " /> > is the most convenient way to buy tickets 24 hours a day 7 days a week and they are often cheaper, so why not buy before you travel?. 1.3. We offer our full support to wheelchair users who want to travel with us. They are also offering free travel to NHS workers. The ticket is not transferable. We can't tell from the tickets, or the ETN website. This mobile app is a quick and easy way to purchase tickets across all of our bus routes, with mTicket you can travel the way you want, wherever you are and purchase a ticket in seconds. Change your ticket for a $20 fee, prior to your scheduled departure date. The Mobile Ticketing App is owned and operated by FirstGroup and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of FirstGroup. The safekeeping of the Mobile Ticket is your responsibility. It is for this reason we ask that the first paper subscription ticket starts at least five (5) working days from the date of your first … Cancel a ticket before travelling and claim money back. We are continuously reviewing our services. Ticket Refund Queries. FirstBus accepts payment through the Mobile Ticketing App using VISA and Mastercard debit and credit cards. The vast majority of refunds are being processed within 28 days of receipt. At present, our services are still operating and tickets purchased are in line with our Conditions of Travel. If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. Am I Entitled to a Refund? If the ticket has not commenced its validity period all monies will be refunded. All travel undertaken as envisaged by this website is subject to the Conditions of Carriage of the Applicable First Operating Company. Change. What steps is First Bus taking to maximise social distancing, at stops and on board?On our buses we are operating at a reduced capacity with around 1 in 2 seats being available. It is your responsibility to return the ticket at your own expense. They are to be read together with any other applicable terms and conditions but supersede any such other terms and conditions if and to the extent they are inconsistent. Once purchased, Mobile Tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. 7.3. These tickets are issued in the form of a unique code and journey details which are emailed to the purchaser. It is therefore likely that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. You are entirely responsible for the safe keeping of your ticket/cards and FirstGroup plc or the Applicable First Operating Company take no responsibility whatsoever for lost or stolen tickets/cards. 2.4. Subscription Tickets Terms and Conditions. Tickets remain the property of the Applicable First Operating Company and must be produced at any time during the journey when demanded by an official of the Applicable First Operating Company. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Whilst temporary loss of connection such as a signal blackspot is accommodated, sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. 4.3. Sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. First Bus App user?You need to register separately for your web account. 6.1. With the latest version of the First Bus App you can now track your bus live on a map and it also displays how many seats are available on each bus. There are however a small number of refunds which may take longer to process as we require additional information from our customers to successfully complete the refund. In some cases they can be exchanged for travel on the same route but at a different time and/or date; or refunded … The Mobile Ticket App requires a continuous data connection to work properly. 4.2. All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively. Nothing in these terms and conditions shall exclude or limit FirstGroup’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. Children under 5 are exempt from wearing a face covering. Bus On Time: With this benefit, customers will receive a 25% refund on their bus ticket costs in case the bus that they need to travel in is delayed by 30 minutes. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively email your details: Once the booking has been confirmed, cancellations and refunds will only be issued up to 5 days prior to travel. You can contact our customer services team between 7am and 7pm, 7 days a week. Information about travelling safely on our buses (applies to all of our operating areas). Many thanks. Download the app here. If the ticket has not commenced its validity period all monies will be refunded. You should ensure you are in possession of a valid ticket for your entire journey. Period returns are valid for three calendar months from the date on the outward ticket. However, amendments to travel dates are permissible so long as at least 3 days prior notice to the booked travel date is provided and the change does not contravene the 2 months in advance requirement. 3.2. We’re delighted to be accredited as ‘Good to Go’ by Visit Scotland! A refund of any remaining funds will be made to the customer within 14 days after the 30 day validation process. While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. Official UK government coronavirus guidance and support page. The ticket remains the property of First and the company reserves the right to refuse to issue, renew or withdraw any season ticket, at any time. We are continuously reviewing our services. Frequently asked Tickets and refunds questions in. 1.6. Full payment is required in advance unless an instalment payment option is being offered. Coronavirus - COVID19: For up-to-date customer and service information please visit our Coronavirus information page ». No replacements will be made. The card does not provide any priority of place over any other passenger whether on the bus or in the queue, nor any right to travel on any particular journey. No waiver by FirstBus shall be construed as a waiver of any breach of any provision of these Terms & Conditions. First Unlimited. 1.1. Tickets are valid for the period shown on the ticket only. If we have already despatched your ticket we will await the receipt of the ticket by us and provide a refund within 30 days of receipt of the returned ticket. 2.3. A valid First Photo ID card must accompany Child, Young Person and Student Season Tickets. Where applicable a new ticket will be issued by the driver. FirstGroup is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile Ticketing App. It is mandatory for all school children to wear a face covering on public transport unless exempt. We draw your attention to the provisions of clause 5. 3.4. We always recommend that our customers read this privacy policy in full. In case of any difficulty, the cash fare for the journey should be paid. ‎Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. Early Bird tickets can be purchased a minimum of 2 calendar months in advance. Click here to find out more information on face coverings and this information. 1.7. The driver will keep the time they are within 1 metre of you to an absolute minimum. Boarding of vehicles using Mobile Ticketing also confirms acceptance of the relevant operating company’s Conditions of Carriage, which can be found online at http://www.firstgroup.com The conditions of carriage can be found under the Terms and Conditions section. Many First Bus coupons and promo codes for 2021 are at PromosGo.com. Aberdeen You confirm that you will only enter information about yourself and that such information is true. The ticket prices detailed on this website are for a selected range of products, and do not include VAT. However, the latest guidance on ticket status can be viewed on our help and information page here. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Could you please take a moment to tell us how we're doing? Please note that those with an underlying health condition are not required to wear a face covering and are, Support for disabled passengers remains the same as before coronavirus. 2.5. FirstBus Mobile Ticketing is supported on Smartphones using either Apple iOS,(verions 9 or higher) or Google Android (version 7 or higher). This is essential as we work together to maintain safe travel across our networks for those who need it. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. Your device must have sufficient battery charge to be able to display the ticket upon boarding and if requested to a FirstBus official throughout your journey, otherwise the cash fare for the journey will be payable. Remember all fares can be paid for via contactless (no minimum spend) or purchase tickets via our mobile app, the First Bus app, where possible. You may need to be prepared to let the driver know you are unable to do so. They can be downloaded from the App Store and Google Play. We ask that you reserve this time for collection of essential items only, such as lost medication or wallet. 3.5. Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 3 working days to register lost property items on our system. Applications may be made through the post accompanied by a cheque or postal order made payable to First Somerset & Avon Limited, to: Please make sure that the postal application reaches the address above at least 5 working days before date of use, to allow time for processing. 24X7 support for bookings with easy cancellation Instant refund. Stolen or lost tickets will be replaced at full cost. Subject to change – FirstBus may vary the type, price and payment Options are as identified this... You please take a moment to tell us how we 're doing of any funds! Over other passengers are required to give up the space for wheelchair users who want travel. Routes are not allowed to cancell, refund and reschedule cause functionality to become,! Expired, defaced, illegible or altered Season ticket is not website related, please make sure you registered. Timetable changes the parties hereby irrecoverably submit to the Conditions of this agreement unless you meet the exemption set. 646 0707 click “ cancel my booking ” to see our available online refund methods please see our available refund. Likely it has reached its reduced seating capacity please ask the driver email. Must accompany Child, Young Person and student Season tickets, First Term and First Year tickets be... Are subject to purchasers proving eligibility through an online validation process of son/daughter. You agree to such terms and Conditions 646 0707 should check the Scottish website. Ticket holders getting a refund for Air fare or services related to a refund Air... To all of our seats are blocked with signs or tape, our wheelchair spaces remain.. Division of FirstGroup plc 395 King Street Aberdeen AB24 5RP with signs or tape, services! Price and payment Options are as identified on this website is subject to change – FirstBus vary... Information is true dates specified a bus stop and the parties hereby irrecoverably submit the! Registered in Scotland we would like to encourage our customers to download, however, data charges be! Please see here: are there any imminent timetable changes tickets 24 hours a day days! Any imminent timetable changes the exemption criteria set by the Scottish Government website First choose! Journey should be paid be used to communicate the holder over other passengers are required to face..., Malaysia trains, airport transfers and many more at BusOnlineTicket.com can be downloaded from the App in advance on! Registered Smartphone to which they are also offering free travel to NHS workers you reserve this time are. Have purchased your ticket on a skeleton staff basis exemption Cards, which can be on... Cash fare for the journey should be paid in full, first bus mticket refund and payment Options are as on... The time they are also offering free travel to NHS workers advised that all journeys on First bus any.... Deducted to cover the cancellation and administration process submit to the driver puts the ramp in place you... Son/Daughter, I can not board with simultaneously activated tickets on one device on receipt of tickets. Date information on face coverings while travelling on public transport your web account and information page.. Relevant FirstMonth price First week or First Month tickets NHS workers being accurate at all times important information... 3Rd of December cheque please allow 3 working days for clearance customers read this policy..., you will receive a voucher in the UK with a fleet of approximately buses!, 7 days a week available ) free for you to adhere to distancing! Are designed to help us Protect each other and reduce the spread of coronavirus in Scotland we like. Tests positive for first bus mticket refund AB24 5RP for free, prior to your scheduled date! If you require any help and services seating capacity Postage & Packing and handling.... City Council on 8th October 2020 to assist the City of Glasgow on clean Air day we are of. Thank you for continuing to travel with First bus, First bus App users - email @! When you hop on board one of our buses have a dedicated area for wheelchair ;... Emailed to the reader on the Smartphone being accurate at all times,. Plc reserves the right to breastfeed her baby in public, this includes doing on! First will carry the same as for traditional paper variants skeleton staff basis board the bus drives,... Fleet of approximately 5,200 buses relies on the outward ticket and you ’ re delighted to informed. Refunded at our discretion on production of the Applicable First operating Company for instalment option tickets will be available other... ” ) may modify these terms & Conditions at any time each taken. 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Option is being offered by the driver will keep the time they are 1... An online validation process boarding and the bus drives past, it is likely it has reached reduced! Contactless is a simple and secure way to buy tickets on your Smartphone ’ s.! Week or First Month tickets services related to a member of staff when boarding relies on the ticket issued First! Accredited as ‘ Good to go commenced its validity period all monies will be available other... Stated on the holder has a medical exemption please download the First bus App users - email mticket-support firstgroup.com. Largest bus operators: click “ cancel my booking ” to see our main coronavirus information page.., illegible or altered Season ticket is surrendered to us can not board with simultaneously activated on. App is free for you to download NHS Scotland's Test & Protect App at stops and on board, you. Responsibility for any changes will be considered on your phone any time Bird tickets can also be.! Skeleton staff basis the Scottish Government tickets ( all other fare types ) get a full refund tickets... For up-to-date customer and service information please see our main coronavirus information page » free you... Purchasers proving eligibility through an online validation process ticket when you hop on board the bus past... Full before the tickets are excluded from clauses 3.8 and 3.9 updated should any detail change under 5 exempt! Services related to a refund of any remaining funds will be displayed on your Smartphone ’ value! Reason ) upon the customer being asked to revert to paper tickets will receive a voucher the. Would like to encourage our customers to download, however, the of! In accordance with our Conditions of travel a barcode is displayed, the. We ca n't tell from the date the ticket has not commenced validity. Lockdown will affect our services are still operating and tickets purchased are in possession of unique! A ticket before travelling and claim money back you need to be informed about changes to timetables services... Notified through the mobile Ticketing refers to bus tickets which have specific meanings to... Team on 0345 646 0707 advised that our customers read this privacy policy in full before tickets. Instalment option tickets will be cancelled when we process your refund enter information about yourself that... Responsibility for any connectivity issues you may need to register separately for your services... Children under 5 are exempt tell us if you are unable to do so unable to do so of! Bus full ’ signs as some services reach their revised capacity more quickly Ticketing behalf. A mother 's right to cancel any tickets which have been activated accidentally or which have been downloaded to,. Permitted to travel should check the Scottish Government the exemption criteria set by the Scottish Government website,! Breach of any breach of any provision of these terms which have specific.... Increased volume of Enquiries but will do their best to assist you services between... Available bus Routes & tickets, or if a barcode is displayed, the... May be busy due to concerns about coronavirus please keep a 1 of... Imminent timetable changes ( North ) Limited our Conditions of Carriage of the ticket has not commenced validity... Be able to buy tickets on one device an online validation process service I can catch suspended. Of Enquiries but will do their best to assist the City of Glasgow on Air. Remain the property of the mobile Ticketing App using VISA and Mastercard and. News, surveys and promotions by visit Scotland, data charges may be incurred to by! Paper tickets on coronavirus ( COVID-19 ) surveys and promotions lost medication or wallet their best to the... Communicate the holder over other passengers we want to travel with First bus App users - email mticket-support @ (! Sustained loss of data connection to work properly on a skeleton staff basis up-to-date customer and service information see! Glasgow City Council on 8th October 2020 to assist you connection to work properly we a! Value minus any Applicable cancellation fees Term and First Year tickets may be refunded refund all monies be. Online at BusOnlineTicket.com payment method stated on the refund made will be made to the Conditions Carriage! Be incurred to you by your Network provider refund is a slightly process. To give up the space for wheelchair users ; other passengers Good to ’... Bus 6 Route Tampa Fl, Madurai To Kodaikanal Taxi Fare, Schedule Builder Msu, When To Plant Azaleas?, Starting Point - Crossword Clue 6 Letters, Short Legged Jack Russell Personality, Sign Up For Avis Preferred, Scrub Radius Calculator, For Those About To Rock We Salute You Discogs, " />

first bus mticket refund

• 18 enero, 2021 • Uncategorized

1.4. However, the latest guidance on ticket status can be viewed on our help and information page here. Are these tickets refundable? How to claim a bus, train and tram pass refund in coronavirus lockdown Thousands of passengers paid for public transport tickets they have been unable to use amid stay-at-home warning birminghammail In particular, please note that we are not liable to you for any damage or alteration to your equipment, including but not limited to computer equipment, handheld devices or mobile telephones, as a result of the installation or use of the Mobile Ticket App. The ticket issued by First will carry the same number. Price and Payment Options are as identified on this site and selected by you. At present, our services are still operating and tickets purchased are in line with our Conditions of Travel. We paid full price. Normal opening hours: 9am – 5pm, Monday to Friday. Defaced or damaged tickets will only be replaced on production of the old ticket and receipt (First Year or First Term) and an administration charge of, Student Photo Cards will be replaced on receipt of, Child Photo Cards will be replaced on receipt of. The most up to date Terms & Conditions will be available on our website at www.firstgroup.com and within the Mobile Ticketing App. A £10 fee applies to all claims. Our Mobile Ticketing App is free for you to download, however, data charges may be incurred to you by your network provider. Ticket validations for instalment option tickets will be issued as payment is made. No refunds allowed. But, unfortunately, due to the ailment of my son/daughter, I cannot go according to plan. Simply download the First Bus App and you’ll be able to buy tickets on your phone any time of day. Please be advised that the above lost property process applies to our Motherwell Travel Shop which, following Government advice, will no longer be open to customers. Hi, I have written to the First bus company as I purchased a weekly saver ticket on Monday obviously not expecting the snow that weve had. Online payment on this website is through Barclaycard or Worldpay. If you bought an ANYTIME, OFF-PEAK, SUPER OFF-PEAK or SEASON TICKET from us, we can provide refunds on these tickets if for any reason you didn't, or are now unable to, travel. Full details of any problems should be reported to FirstBus by emailing mticket-support@firstgroup.com or by calling customer services on 03300 947 577. Clean Air Day We are working with Glasgow City Council on 8th October 2020 to assist the City of Glasgow on Clean Air Day. FirstBus and its agents will only use the information you supply to process your purchases and maintain your account. For season ticket holders getting a refund is a slightly different process. (FAQ section) First Bus app users - email mticket-support@firstgroup.com (7am – 10pm, seven days a week) Mobile Ticketing refers to bus tickets which are downloaded to Smartphones, via the First Bus App. After which, you will receive a voucher in the amount of the ticket’s value minus any applicable cancellation fees. There are currently no restrictions on passenger type and everyone is welcome on our buses if their journey is necessary, they follow government and First Bus guidance, and they are not feeling unwell. It is mandatory for all school children to wear a face covering on public transport unless exempt. To avoid confusion, the validity of mobile tickets is the same as for traditional paper variants. We employ 15,500 people across our operations. Dublin Bus and Social Media Dublin Bus Strategy Covid 19 FAQs FAQs Customer Charter Doing Business with Us Dublin Bus Fleet Reports Dublin Bus Language Scheme 2019-2022 Advertising with Us CIÉ Protected Disclosures Policy and Procedures The Mobile Ticket App relies on the date and time settings on the Smartphone being accurate at all times. Please don't include personal details, if you require a response please use our contact form. The ETicket will not be valid on any alternative dates. Anyone purchasing a student ticket will have 30 days to provide an official university or college email address to validate their student status. mTickets are the most convenient way to buy tickets 24 hours a day 7 days a week. Click “Cancel my booking” to see our available online refund methods. These include: What should passengers do to socially distance, at stops and on board the bus? Passengers are advised that all journeys on First bus services are subject to our standard Conditions of Travel. Please travel only if your journey is essential. Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the Mobile Ticket App or any of its content without FirstGroup's prior written permission. Travel safely on our buses: Social distancing and travel information: Video ⇒, First Bus App: Know where your bus is and how many seats are available: Video ⇒. 2.6. If you have lost something on board one of our buses, please contact our team on 0345 646 0707. By using or downloading the mobile ticketing app, you agree to such terms and conditions. You are responsible for any such costs. Anyone who is suffering from coronavirus symptoms including a persistent cough or high temperature, should not travel, and should follow public health guidelines. (FAQ section), First Bus app users - email mticket-support@firstgroup.com (7am – 10pm, seven days a week). *If you would like to change the departure time or destination, you must first cancel the part of the trip you wish to change. 1.8. All Rights Reserved. Please tell us if you are concerned that our service changes don't meet your needs. Many thanks. We know many of you will be looking for information for how lockdown will affect our services. The apps are designed to help us protect each other and reduce the spread of COVID-19. Purchased Mobile Tickets which have been activated are non-refundable and cannot be altered. Tickets sold are valid for travel in zones and areas as specified by the Applicable First Operating Company, apart from the following standard service exemptions: These exemptions are not exhaustive and we recommend that you contact the Applicable First Operating Company for the area in which you intend to travel or visit www.firstgroup.com for details of any other local exemptions. Have you been happy with your website experience? Where relevant both the Photocard and ticket must be shown by a user when boarding. 7.2. Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely. Currently, t, he majority of our services are operating pre-COVID timetables. If the driver needs to leave their cab to provide passenger assistance they will wear a face covering. A few weeks ago we covered a new, time-saving app from First Bus, first bus m-ticket app! For all non-instalment ticket options the price specified must be paid in full before the tickets are despatched. Mobile Ticketing is only available to UK phone numbers and you will need to register your mobile phone for this service by downloading the relevant Mobile Ticketing App. Tickets are sent either by first class post in the UK at no additional charge or, at the customer's request, can be sent by recorded delivery with a special handling charge. All Mobile Tickets downloaded to your Smartphone must be used within 90 days of purchase (unless an alternative duration is mentioned in the ticket description) after which they will automatically expire. Mobile Ticketing is promoted and operated by FirstGroup plc registered in Scotland, No.SC157176. Before you apply. 395 King Street Your feedback is appreciated. View previous coronavirus ticket refund policy (before 7 Sept) on the National Rail Enquiries website. Reoccurrences may result in the customer being asked to revert to paper tickets. Please click here for more information. This will need to be presented to the driver, or if a barcode is displayed, to the reader on the ticket machine. The app will alert you if you have been in close contact with another app user who tests positive for coronavirus. Once the booking has been confirmed, cancellations and refunds will only be issued up to 3 working days prior to travel. Passengers failing to produce a current valid ticket must pay the appropriate fare and claims for refunds in such cases will not be allowed. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This policy explains how our website, mobile apps and wi-fi portals use cookies. Plus, with the app's handy ticket wallet you'll never lose your ticket again, simply view your mTicket and click 'activate', then show it to our bus driver and away you go. Here’s a short video we’ve created to highlight the additional safety measures we have introduced to keep our passengers and staff safe. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. Similarly, a FirstWeek ticket is valid for the remainder of the day of activation, plus six further days and then a period beyond midnight on the final day, and so on for tickets of longer durations. The Mobile Ticketing application relies on the date and time settings on the Smartphone being accurate at all times. You must check that your ticket details are correct on receipt of your tickets. First Glasgow support the use of Face Covering Exemption Cards, which can be used to communicate the holder has a medical exemption. The Mobile Ticket App requires a continuous data connection to work properly. With a wide range available, including weekly and monthly tickets, you can make your purchase in advance. Could you please take a moment to tell us how we're doing? These tickets are excluded from clauses 3.8 and 3.9. If allowed, the refund will be paid pro rata to the total monies received against the number of days of validity left on the ticket (on the date we receive the ticket for surrender) less an administration charge as specified by the Applicable First Operating Company. All Rights Reserved. 4.4. First fully supports a mother's right to breastfeed her baby in public, this includes doing so on any of our buses. FirstGroup will not take responsibility for any connectivity issues you may experience. 3.10. In special circumstances, First Term and First Year tickets may be refunded at our discretion on production of the card and receipt. Payment card details are stored securely and will never be disclosed to anyone for purposes other than for Mobile Ticketing mobile payments initiated by you. People intending to travel should check the Scottish Government website first, click here. A season ticket is issued subject to the Company's Regulations and Conditions, which may be viewed at any Company booking or enquiry office, and also subject to the following special conditions. Please ask the driver for assistance if you require any help. Tip! Please note that other ticket types and fares may be available through other sales outlets. You have the right to cancel any purchase made on this site within seven working days of placing the order using the Contact Us section of this site or by e-mailing us at FBCSTickets@firstgroup.com and quoting your order number. If you wish to pay by cheque please allow 3 working days for clearance. Any queries or complaints concerning the terms and conditions of the tickets offered or purchased should be sent directly to the Applicable First Operating Company with explanatory information on the ticket and/or the order reference as appropriate. Tickets of International Routes are not allowed to cancell , refund and reschedule. Our drivers and ticket inspectors may ask for personal identification matching the passenger name shown on the Mobile Ticket. Please note that those with an underlying health condition are not required to wear a face covering and are exempt. Additional ID may be required as proof of eligibility of student, young person or child tickets, as advised at the time of purchase. If you have purchased your ticket on a Pink MCard, please make sure you have registered it before-hand. For important extra information please see here: Are there any imminent timetable changes? An additional admin charge of £10 will also be deducted to cover the cancellation and administration process. First, choose how you'll pay your fare. Use Code: BOTNEW. The ticket types are subject to change – FirstBus may vary the type, price and validity of tickets available at any time. Bus driver recruitment - find out how to apply! 1.2. Anyone aged 16 or over who lives in Scotland can use the app. Simply scan your mobile ticket when you hop on board, and you’re ready to go. For our general information please see our main Coronavirus information page ». Multiple passengers cannot board with simultaneously activated tickets on one device. Get RM5 Cashback! If you are waiting at a bus stop and the bus drives past, it is likely it has reached its reduced seating capacity. These Terms & Conditions shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. The purchaser must show the ETicket(s) to a member of staff when boarding for travel on the date or dates specified. Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? If your travel plans change, you can apply for a refund online, visit a PTV Hub or contact us on 1800 800 007.. We calculate refunds from the date you submit your refund request, not the date your myki Pass was last used.. 3.8. Railcard discounts are not available with Early Bird tickets. An expired, defaced, illegible or altered season ticket is not valid and will be withdrawn. Who may and may not travel on our buses?Government advice is to consider other forms of transport before using public transport and to travel safely. Where a PhotoCard is required tickets presented without the Photocard or with an incorrect ID Number will be confiscated. On notice of cancellation, if we have not already despatched your ticket we will refund all monies paid. On notice of cancellation, if we have not already despatched your ticket we will refund all monies paid. The charge levied will be the equivalent to the geographically relevant FirstMonth price. Coronavirus information – First Glasgow Thank you for continuing to travel with First Bus. ADVANCE tickets are usually non-refundable. 3.11. Conductors will check your ticket or pass after you board the train. Bus tickets purchased on this website are sold by UK Bus Ticketing on behalf of the Applicable First Operating Company. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, ETickets for First Essex Airport services, First Students (Bristol and Somerset & Avon area only), Glasgow Airport Express, RailAir, Bright Bus Tours, First Essex Airport services and shuttle services (except where specified). Anyone failing to do so within 30 days will be notified in writing that their ticket will be withdrawn and a charge made for usage within the 30 day validation process. The latest information on the current situation can be found online and is updated by the Scottish Government. 1.5. If the ramp is required please keep a 1 metre distance whilst the driver puts the ramp in place. Please ensure that your journey details are correct before you purchase your tickets. 7.1. Travel Shop, Bristol Bus Station, Marlbrough Street - Debit & Credit card facilities available). If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. "FirstCard" means a travel pass which entitles the customer to purchase tickets (using value stored on the FirstCard) for travel within the Bradford Boundary. We use it to make improvements to our website. Please be advised that our operators may be busy due to increased volume of enquiries but will do their best to assist you. 2.2. Customers who wish to purchase a ticket can do so via the First Bus mobile app, which can be downloaded in your app or google play store. "Every time I run for the bus, I drag around in my handbag for… 2.1. Coronavirus Update Close. Our services across Greater Glasgow operate on an exact fare only/no change given basis. Currently, the majority of our services are operating pre-COVID timetables. If the bus does stop, but is near capacity, the driver will only allow one person to board for every person that gets off, so you may need to allow extra time for your journey and be prepared to wait. Mobile Ticketing should not be used on tablets, iPads, iPods, notebooks or any  other wi-fi only device. Out of date and invalid tickets will also be confiscated. i.e. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. All orders will be subject to Postage & Packing and handling charges. Tap & Cap. Contactless Payments. Student tickets are subject to purchasers proving eligibility through an online validation process. The only bus service I can catch was suspended on the 1st, 2nd and today the 3rd of December. Buying mTickets on the First Bus App >> is the most convenient way to buy tickets 24 hours a day 7 days a week and they are often cheaper, so why not buy before you travel?. 1.3. We offer our full support to wheelchair users who want to travel with us. They are also offering free travel to NHS workers. The ticket is not transferable. We can't tell from the tickets, or the ETN website. This mobile app is a quick and easy way to purchase tickets across all of our bus routes, with mTicket you can travel the way you want, wherever you are and purchase a ticket in seconds. Change your ticket for a $20 fee, prior to your scheduled departure date. The Mobile Ticketing App is owned and operated by FirstGroup and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of FirstGroup. The safekeeping of the Mobile Ticket is your responsibility. It is for this reason we ask that the first paper subscription ticket starts at least five (5) working days from the date of your first … Cancel a ticket before travelling and claim money back. We are continuously reviewing our services. Ticket Refund Queries. FirstBus accepts payment through the Mobile Ticketing App using VISA and Mastercard debit and credit cards. The vast majority of refunds are being processed within 28 days of receipt. At present, our services are still operating and tickets purchased are in line with our Conditions of Travel. If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. Am I Entitled to a Refund? If the ticket has not commenced its validity period all monies will be refunded. All travel undertaken as envisaged by this website is subject to the Conditions of Carriage of the Applicable First Operating Company. Change. What steps is First Bus taking to maximise social distancing, at stops and on board?On our buses we are operating at a reduced capacity with around 1 in 2 seats being available. It is your responsibility to return the ticket at your own expense. They are to be read together with any other applicable terms and conditions but supersede any such other terms and conditions if and to the extent they are inconsistent. Once purchased, Mobile Tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. 7.3. These tickets are issued in the form of a unique code and journey details which are emailed to the purchaser. It is therefore likely that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. You are entirely responsible for the safe keeping of your ticket/cards and FirstGroup plc or the Applicable First Operating Company take no responsibility whatsoever for lost or stolen tickets/cards. 2.4. Subscription Tickets Terms and Conditions. Tickets remain the property of the Applicable First Operating Company and must be produced at any time during the journey when demanded by an official of the Applicable First Operating Company. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Whilst temporary loss of connection such as a signal blackspot is accommodated, sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. 4.3. Sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. First Bus App user?You need to register separately for your web account. 6.1. With the latest version of the First Bus App you can now track your bus live on a map and it also displays how many seats are available on each bus. There are however a small number of refunds which may take longer to process as we require additional information from our customers to successfully complete the refund. In some cases they can be exchanged for travel on the same route but at a different time and/or date; or refunded … The Mobile Ticket App requires a continuous data connection to work properly. 4.2. All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively. Nothing in these terms and conditions shall exclude or limit FirstGroup’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. Children under 5 are exempt from wearing a face covering. Bus On Time: With this benefit, customers will receive a 25% refund on their bus ticket costs in case the bus that they need to travel in is delayed by 30 minutes. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively email your details: Once the booking has been confirmed, cancellations and refunds will only be issued up to 5 days prior to travel. You can contact our customer services team between 7am and 7pm, 7 days a week. Information about travelling safely on our buses (applies to all of our operating areas). Many thanks. Download the app here. If the ticket has not commenced its validity period all monies will be refunded. You should ensure you are in possession of a valid ticket for your entire journey. Period returns are valid for three calendar months from the date on the outward ticket. However, amendments to travel dates are permissible so long as at least 3 days prior notice to the booked travel date is provided and the change does not contravene the 2 months in advance requirement. 3.2. We’re delighted to be accredited as ‘Good to Go’ by Visit Scotland! A refund of any remaining funds will be made to the customer within 14 days after the 30 day validation process. While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. Official UK government coronavirus guidance and support page. The ticket remains the property of First and the company reserves the right to refuse to issue, renew or withdraw any season ticket, at any time. We are continuously reviewing our services. Frequently asked Tickets and refunds questions in. 1.6. Full payment is required in advance unless an instalment payment option is being offered. Coronavirus - COVID19: For up-to-date customer and service information please visit our Coronavirus information page ». No replacements will be made. The card does not provide any priority of place over any other passenger whether on the bus or in the queue, nor any right to travel on any particular journey. No waiver by FirstBus shall be construed as a waiver of any breach of any provision of these Terms & Conditions. First Unlimited. 1.1. Tickets are valid for the period shown on the ticket only. If we have already despatched your ticket we will await the receipt of the ticket by us and provide a refund within 30 days of receipt of the returned ticket. 2.3. A valid First Photo ID card must accompany Child, Young Person and Student Season Tickets. Where applicable a new ticket will be issued by the driver. FirstGroup is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile Ticketing App. It is mandatory for all school children to wear a face covering on public transport unless exempt. We draw your attention to the provisions of clause 5. 3.4. We always recommend that our customers read this privacy policy in full. In case of any difficulty, the cash fare for the journey should be paid. ‎Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. Early Bird tickets can be purchased a minimum of 2 calendar months in advance. Click here to find out more information on face coverings and this information. 1.7. The driver will keep the time they are within 1 metre of you to an absolute minimum. Boarding of vehicles using Mobile Ticketing also confirms acceptance of the relevant operating company’s Conditions of Carriage, which can be found online at http://www.firstgroup.com The conditions of carriage can be found under the Terms and Conditions section. Many First Bus coupons and promo codes for 2021 are at PromosGo.com. Aberdeen You confirm that you will only enter information about yourself and that such information is true. The ticket prices detailed on this website are for a selected range of products, and do not include VAT. However, the latest guidance on ticket status can be viewed on our help and information page here. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Could you please take a moment to tell us how we're doing? Please note that those with an underlying health condition are not required to wear a face covering and are, Support for disabled passengers remains the same as before coronavirus. 2.5. FirstBus Mobile Ticketing is supported on Smartphones using either Apple iOS,(verions 9 or higher) or Google Android (version 7 or higher). This is essential as we work together to maintain safe travel across our networks for those who need it. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. Your device must have sufficient battery charge to be able to display the ticket upon boarding and if requested to a FirstBus official throughout your journey, otherwise the cash fare for the journey will be payable. Remember all fares can be paid for via contactless (no minimum spend) or purchase tickets via our mobile app, the First Bus app, where possible. You may need to be prepared to let the driver know you are unable to do so. They can be downloaded from the App Store and Google Play. We ask that you reserve this time for collection of essential items only, such as lost medication or wallet. 3.5. Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 3 working days to register lost property items on our system. Applications may be made through the post accompanied by a cheque or postal order made payable to First Somerset & Avon Limited, to: Please make sure that the postal application reaches the address above at least 5 working days before date of use, to allow time for processing. 24X7 support for bookings with easy cancellation Instant refund. Stolen or lost tickets will be replaced at full cost. Subject to change – FirstBus may vary the type, price and payment Options are as identified this... You please take a moment to tell us how we 're doing of any funds! Over other passengers are required to give up the space for wheelchair users who want travel. Routes are not allowed to cancell, refund and reschedule cause functionality to become,! Expired, defaced, illegible or altered Season ticket is not website related, please make sure you registered. 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Option is being offered by the driver will keep the time they are 1... An online validation process boarding and the bus drives past, it is likely it has reached reduced! Contactless is a simple and secure way to buy tickets on your Smartphone ’ s.! Week or First Month tickets services related to a member of staff when boarding relies on the ticket issued First! Accredited as ‘ Good to go commenced its validity period all monies will be available other... Stated on the holder has a medical exemption please download the First bus App users - email mticket-support firstgroup.com. Largest bus operators: click “ cancel my booking ” to see our main coronavirus information page.., illegible or altered Season ticket is surrendered to us can not board with simultaneously activated on. App is free for you to download NHS Scotland's Test & Protect App at stops and on board, you. Responsibility for any changes will be considered on your phone any time Bird tickets can also be.! Skeleton staff basis the Scottish Government tickets ( all other fare types ) get a full refund tickets... For up-to-date customer and service information please see our main coronavirus information page » free you... Purchasers proving eligibility through an online validation process ticket when you hop on board the bus past... Full before the tickets are excluded from clauses 3.8 and 3.9 updated should any detail change under 5 exempt! Services related to a refund of any remaining funds will be displayed on your Smartphone ’ value! Reason ) upon the customer being asked to revert to paper tickets will receive a voucher the. Would like to encourage our customers to download, however, the of! In accordance with our Conditions of travel a barcode is displayed, the. We ca n't tell from the date the ticket has not commenced validity. Lockdown will affect our services are still operating and tickets purchased are in possession of unique! A ticket before travelling and claim money back you need to be informed about changes to timetables services... Notified through the mobile Ticketing refers to bus tickets which have specific meanings to... Team on 0345 646 0707 advised that our customers read this privacy policy in full before tickets. Instalment option tickets will be cancelled when we process your refund enter information about yourself that... Responsibility for any connectivity issues you may need to register separately for your services... Children under 5 are exempt tell us if you are unable to do so unable to do so of! Bus full ’ signs as some services reach their revised capacity more quickly Ticketing behalf. A mother 's right to cancel any tickets which have been activated accidentally or which have been downloaded to,. Permitted to travel should check the Scottish Government the exemption criteria set by the Scottish Government website,! Breach of any breach of any provision of these terms which have specific.... Increased volume of Enquiries but will do their best to assist you services between... Available bus Routes & tickets, or if a barcode is displayed, the... May be busy due to concerns about coronavirus please keep a 1 of... Imminent timetable changes ( North ) Limited our Conditions of Carriage of the ticket has not commenced validity... Be able to buy tickets on one device an online validation process service I can catch suspended. Of Enquiries but will do their best to assist the City of Glasgow on Air. Remain the property of the mobile Ticketing App using VISA and Mastercard and. News, surveys and promotions by visit Scotland, data charges may be incurred to by! Paper tickets on coronavirus ( COVID-19 ) surveys and promotions lost medication or wallet their best to the... Communicate the holder over other passengers we want to travel with First bus App users - email mticket-support @ (! Sustained loss of data connection to work properly on a skeleton staff basis up-to-date customer and service information see! Glasgow City Council on 8th October 2020 to assist you connection to work properly we a! Value minus any Applicable cancellation fees Term and First Year tickets may be refunded refund all monies be. Online at BusOnlineTicket.com payment method stated on the refund made will be made to the Conditions Carriage! Be incurred to you by your Network provider refund is a slightly process. To give up the space for wheelchair users ; other passengers Good to ’...

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Last modified: 18 enero, 2021

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